The Crofters Arms Reviews Summary

Food Quality

Pros:

• "The food is much improved."
• "All food arrived hot and wasn't a long wait at all."
• "All six meals were very good the kitchen must be well organised an the staff were very pleasant."
• "Food was delicious, service was fantastic! All round great!"
• "Food is always on point, drinks served with a smile, big beer garden, large car park."
• "Everybody’s food was tasty and good value for money and there was a great choice on the menu."
• "The food quality is top notch at a great price."

Cons:

• "Some of the food was burnt and inedible."
• "Chicken was cold and steak overcooked."
• "Unfortunately I have to say I was very disappointed with food."
• "Steak was really really chewie so didn't eat most of it."
• "BBQ chicken burger, with funny taste on chicken and burnt chips again!"
• "The food had to be sent back because it was not cooked as requested, then had items missing and when it came back, it was wrong a second time."
• "The food was worse than horrible."

Service

Pros:

• "Staff where exceptional and very thorough."
• "They’re always so friendly and give us the warmest welcome, nothing is too much trouble for them."
• "Service was well organised staff where very helpful an reliable."
• "Thanks to all of the staff for a lovely meal this evening."
• "Excellent service excellent food lovely staff."
• "Had a great meal over the weekend with my partner and kids, food was spot on, service was bang on, nothing too much trouble for the staff."
• "Staff were very friendly, service was excellent and the food delicious."

Cons:

• "Never been to a more disorganised place in my life, the staff didn't have a clue what they were doing."
• "Nice meal but service was not very good. I had my meal at least 10 mins before my friends was served."
• "We used the app to order and didn’t get our drinks so has to go the bar. After that we order dessert which never came at all. Man behind the bar was hardly seen and was moody."
• "Staff was unhelpful and no refund offered."
• "Manager has a terrible attitude. He hates his job and people."
• "Good food. Been here several times, but today the service was awful. Staff all talking, eating crisps and on their phones instead of serving customers."
• "Waited approx ten minutes for a drink then she had a full scale conversation about the area and weather before serving me."

Cleanliness

Pros:

• "It isn't the cleanest of pubs and our table hadn't been cleaned, but things are better than they were and staff were working very hard."
• "Surroundings seemed to be nice and clean with staff walking around and clearing away empty dishes when finished with."
• "Really helpful staff, surprised how quite the pub was at around 2ish on a sunday."
• "The restaurant area is tastefully decorated and a pleasant place to be."

Cons:

• "It needs a bloody good clean, terrible meeting some friends there it was disgusting."
• "The gents were disgusting. Scruffy,missing tiles, bulbs out, cubicles blocked off."
• "Considering there has been a lockdown the place was very dirty full of cobwebs."
• "Tables outside were filthy with one covered in Ash and a outdoor drain that smelt like last years dishwater had just been emptied."
• "Went the toilet to find mood on the wall and very unclear toilets."
• "The place was filthy."
• "The only let down was the standard of the toilets they need attention."

Atmosphere

Pros:

• "Always a nice place to go for a drink and a meal with friends to go after work... decently priced all around."
• "It very busy but a great atmosphere."
• "Lovely pub with a friendly atmosphere."
• "Atmosphere was great, nice and relaxed with some background music on."
• "Lovely place to come and unwind."
• "Came in to watch the champions league final it was a great atmosphere and was very busy."
• "Lively pub with great landlord and bar staff, good prices on ales."

Cons:

• "It was very noisy, made worse by the fact that you are sitting in very close proximity to all the other diners."
• "The weather was grim (raining badly) and car park was badly lit."
• "Our night was RUINED by the INEPTITUDE of your staff!!!"
• "Looked nice from outside but once you step in, the 'Do not verbally abuse staff' signs staring you in the face really tell their own story of how horrendous the locals must be."
• "Unbelievably awful. Stay well clear of this place."
• "The amount of complains while we were there was shocking, reserved tables given away then they were all told over an hours wait."
• "Let down by.poor slow service with no information."

Parking

Pros:

• "As you walk in from the car park you input your registration number of your vehicle so the parking company know you were a customer at the pub."

Cons:

• "Always a nice place to go for a drink and a meal with friends to go after work... only downside I see is that you will need to register car registration on the screens before you leave as carpark is controlled by EuroCarParks, so make sure you put your registration to save yourself a £50 penalty notice."
• "The weather was grim (raining badly) and car park was badly lit."
• "There was no clear notices in the pub to say you have to register your car registration."