Aardvark Jewellery (By Appointment Only) Reviews Summary

Customer Service and Support

Pros:

• "Ashley and his partner are a lovely couple, really helpful and go the extra mile."
• "Ashley was incredible to work with and his jewelry is so unique and exactly the style I wanted for an engagement ring."
• "Ashley provided tremendous service throughout, and the craftsmanship and quality of the ring are absolutely stunning."
• "Ashley responded quickly to all my frantic questions, and within a few weeks I had received a customized ring inside a beautiful ring box."
• "Ashley was very quick at getting back to my emails and I was really happy with the ring."
• "Ashley worked hard to get my fiancée’s ring designed and built to my specification in quite a tight timeframe."
• "Ashley was very patient and helpful throughout. My ring was delivered on time and is everything I hoped for and more."
• "Ashley was super helpful, all the way from design to manufacture."

Cons:

• "When I contacted Ashley, there was no offer of inspection only an offer to replace the stone at my cost."
• "Ashley admitted they use high spec cameras to enhance the pictures and then refused my return."
• "Ashley made us a ‘deal’ by providing us the stone we originally ordered after having to spend several hundred dollars to send the ring back to him."

Customization and Design

Pros:

• "We loved going in to design our own ring. I'm honestly so in love with it and will be wearing it very proudly for the rest of my life!!"
• "Fantastic experience with Aardvark, I commissioned a custom engagement ring and the process was seamless."
• "The customer services was great. They were so helpful in offering advice and super speedy answering all my questions."
• "My husband had my engagement ring made by Ashley in 2019 and I was so happy with it, people always comment on how unique it is."
• "I found Ashley on Instagram on searching cluster rings and was delighted to find that he was based in Birmingham, England and within our budget."
• "I decided to go with Aardvark Jewellery after much researching online for a tasteful sapphire gemstone ring, eventually finding Ashley's store through Etsy then on to their main website."
• "Ashley is incredibly talented and made me a truly beautiful and special rose gold, white sapphire and diamond engagement ring that I will treasure forever!"
• "Ashley and Aardvark have been brilliant throughout- not only have they created a stunning ring which my now fiancé loves but they answered all my strange questions from first contact to post delivery."

Cons:

• "We recently took it to a jeweller to look at getting it resized and they explained several issues with it: holes in the clasp, extremely wonky where it has been cast together, an upside down stone."
• "What I received was far from the ring in the picture. Ashley admitted they use high spec cameras to enhance the pictures and then refused my return."

Quality and Craftsmanship

Pros:

• "The ring is absolutely magnificent. Ashley is talented beyond words and the service and guidance provided was exceptional."
• "I had my engagement ring and matching wedding ring designed and created by Aardvark Jewellery and I am over the moon with the results."
• "Bought a beautiful ring from Aardvark. Arrived looking just as the pictures showed on the website."
• "The ring arrived and it is stunning! The alexandrite stones change colour depending on the light from purple to blue to bright teal!"
• "The craftsmanship is truly outstanding and the price point was very reasonable compared to other jewellers that we had gotten quotes from."
• "The ring is stunning and exactly what she wanted. Customer service was great and they helped massively with a shorter time scale than usually needed."
• "The ring was exactly what was detailed and matched the pictures on the website. Staff communication was great and responded quickly with any questions I had throughout the purchase process."
• "The detailing on the band is exceptional. It arrived in good time, I definitely made the right choice and will not hesitate in using Aardvark Jewellery again."

Cons:

• "One of the claws on the side stone unfortunately broke meaning I lost the stone after 9 months, and although out of warranty this was quickly fixed and the stone replaced free of charge."
• "Beware US buyers! Really unsatisfied with this seller. We upgraded the stone from a 1 carat to 1.25 carat on a ring and when we received the ring, it wasn’t the ring posted in the listing."