Diamond Dealer Direct Reviews Summary

Customer Service

Pros:

• "Excellent customer service."
• "Exceptional service every time we’ve gone."
• "We received on outstanding customer service from Rahima. She was very good and really knowledgeable about the products."
• "Absolutely loved the customer service from Gavin, and the general customer service of all the other workers there."
• "Fantastic customer service as always."
• "The customer service we received from Raj was exceptional."
• "Amazing team and customer service on my visit to the jewellery quarter."

Cons:

• "I would not recommend this store to anyone."
• "Avoid if you value your dignity."
• "I would not recommend ANYONE going here unless you like to be made to feel small, worthless and upset."
• "Absolutely the worst customer service I've ever encountered."
• "This is probably the worst experience and customer service I have received."
• "Diamond Dealer Direct’s aftersales service is appalling, rude, hostile and aggressive."
• "Really bad customer service."

Product Quality

Pros:

• "We are very happy with the rings we got - makes us more excited for the big day!"
• "The rings themselves are stunning, designed so beautifully and crafted so well."
• "Hopefully, you can see how beautifully they crafted the engagement ring!"
• "Wonderful experience and excellent rings... my hubby bought my engagement ring from there a few years ago (i had a design in mind, he chose the diamond)..absolutely gorgeous...then i wanted the wedding band to be moulded around it (zigzag)...again fabulous...and now i designed another ring to go with the set...and however complicated my design was-they made it!! Absolutely beautiful."
• "The ring looks amazing and we're very happy with the outcome."
• "The finished product was beautiful."
• "The ring itself turned out perfectly and most importantly, exactly how I wanted."

Cons:

• "Quality of their work to set the stone in the ring sub standard causing it to come loose."
• "The band snapped, it is a thin band so it was bound to happen at some point."
• "I believe that the stones were not set properly, poor quality and poor service."
• "Despite the lovely first service the ring arrived a week later than promised and the stone was not set properly."
• "The claws had been drilled out so much by the setter leaving the claws so weak it wasn’t fit to hold any stone."
• "Were told we would be charged to repair and as with initial purchase no clarity on timescale."
• "Now I have a very expensive band that is pretty much useless to me and an absolutely horrible experience from the one jeweller I trusted the most."

Value for Money

Pros:

• "My boyfriend also bought his wedding band from DDD and we found Raj to be very fair on pricing too and he certainly looked after us."
• "Raj is very helpful and beats competitors prices by some stretch."
• "I had bought a beautiful ring and at a very competitive price."
• "We got a great discount and got our rings within a week."
• "The ring and the diamond greatly exceeded what we thought we could buy."
• "Pricing was also very fair compared to others in the Jewellery Quarter."
• "The prices are fair and that's all you need because what you get is quality."