The Bell Reviews Summary

Staff and Service

Pros:

• "All the staff were very friendly and helpful."
• "The staff are always cheerful and courteous and nothing too much trouble."
• "The staff are really friendly and incredibly helpful with a real genuine mission to provide excellent customer satisfaction."
• "The staff was amazing very helpful and friendly, nothing was to much trouble."
• "All the staff were very good, Yasmin our breakfast waitress was superb, super helpful, nothing was too much trouble."
• "The staff are lovely from the moment you enter the hotel."
• "On arrival we received a warm friendly greeting by Lucy who looked after us extremely well all evening."

Cons:

• "Arrived at 1:30, our greeting 'you can't check in until 2, O clock', would recommend some training of staff in the meet and greet department."
• "The service was appalling when we visited on Sunday evening, we waited 5 minutes at the bar trying to order food, despite shouts no one came."
• "Waited half an hour to have our order taken."
• "Staff curt and unhelpful."
• "The front of house girl was not really as welcoming as the rest of the staff."
• "Terrible customer service with the waitress telling us she was having a bad day."
• "Overall service was terrible, the girl who I am assuming was the senior member of staff in the building was the most sarcastic person I have met."

Food Quality

Pros:

• "Location was superb as was the food."
• "Very good prices too. Sunday roast is amazing!!"
• "The food was absolutely lovely, reasonable prices and well worth the money."
• "The food was quick and tasty."
• "I was particularly impressed with the breakfast, the food was delicious and such a chose on the menu and also on the counter with the cereal, fruit, yogurts and pastry etc."
• "The restaurant food is always excellent."
• "Food was good value, enjoyed our dinner."

Cons:

• "Kids food was inedible and after sending it back once the second attempt was no better."
• "Only half the order arrived."
• "Unfortunately on our second visit on the Sunday evening, 3 ordered the roast dinners all came out cold."
• "The chilli beef was a gunk on the side that was no way beef of any kind it was disgusting."
• "We ordered a lasagna! when it came out I attempted to get it out of the dish without much success as it was glued in and it tasted just as bad the worst Lasagna I have ever tasted!"
• "The chicken in a basket was a burnt offering that should never had been plated."
• "The food was a let down. The Yorkshire puddings were over cooked, as were the roast potato's. The veg was quite bland."

Accommodation and Cleanliness

Pros:

• "The rooms are clean and a good size."
• "This is a lovely and friendly place to stay."
• "The service was friendly. Room was very cosy, clean and warm."
• "One room in terms of quality was really good, clean, cool well presented."
• "Very clean and totally adequate with all the bits you enjoy like tea making facilities.. tv.. fan . en suite and very comfortable bed."
• "The room was perfect, very clean and tidy."
• "Just got back from a 3 day stay at the Bell, the hotel and our room was very clean."

Cons:

• "Tiny TV in my room, door lets in a lot of light so didn't feel well rested."
• "The room No.5 was in need of a good clean many flies in the ceiling light and some cobwebs hanging down, the decor was in poor condition and the carpet had seen better days."
• "The rooms are basic and the carpet in our room did smell rather musty."
• "The other one was a bit messy, bits of mold and a poorly grouted bathroom."
• "The corridors were very shabby with random streaks of unfinished paint, dirty carpets."
• "Corridor to bedrooms was filthy and a sandwich wrapper stayed on the floor all the time we were there."
• "The room we had was a lot to be desired. Old, tired, rusty bath, thin walls."

Facilities and Atmosphere

Pros:

• "Brilliant we could take the dogs in and sit in the bar area to eat."
• "Location was nice."
• "Location is opposite Tewkesbury Abbey.. Very Beautiful... and you are situated on the edge of the town centre also adorned with loads of period buildings."
• "This is opposite the beautiful Tewkesbury Abbey which have lovely grounds to walk around."
• "An added bonus is that they allow dogs inside the hotel."
• "The feel of the place was relaxing and friendly-also dog-friendly."
• "It's a comfortable old girl, a proper old pub, full of ancient creaking charm, wonderfully English."

Cons:

• "Atmosphere wasn't great, we drank quickly and left."
• "No atmosphere in the pub."
• "The whole place looks like it could do with a bit of money spending on it."
• "Whole place needs a huge overhaul Old English Inns - it could be great but instead is less than poor."
• "The parking is abysmal. There isn't enough for everyone, which is really impractical."
• "The building was cold even though it was lovely and warm outside."
• "The whole place is desperate need of updating."