The Handy Squad Ltd Reviews Summary

Customer Service

Pros:

• "A great service! Very simple to book an appointment through the website, all emails were responded to in a short period of time."
• "Great customer service."
• "Also impressed with the Admin team, they were responsive and helpful, booked us in in no time and were really polite."
• "The customer service support is excellent from this company."
• "Everyone at the Squad engaged in very effective and pro-active communication."
• "The administration team are also always very helpful and responsive by email if you experience any issues."
• "Great experience with the Handysquad team. Customer service staff were professional and very responsive and the tradesman Michael went above and beyond to make sure the job was completed to a high standard."

Cons:

• "I booked them. They promised to come at a specific time. They did NOT show up."
• "The communication took more than two months which is insane, the handyman showed up twice late without even a notice."
• "Everything has been badly managed; bad communication, never on time, unprofessional attitude and very expensive."
• "Some of the worst customer service I have experienced."
• "The last interactions with the office staff were really rude."
• "Waited an unusually long time to hear back once the handyman did their assessment. Followed up and no reply."
• "Takes 14 days for a reply, poorly managed company and massive communication issues in the office."

Professionalism and Efficiency

Pros:

• "I find the Handy Squad super organised and honest."
• "Bill did a fantastic job - turned up on time, worked fast, and took 30 minutes where it would have taken me half a day."
• "James was brilliant - sorted my blocked sink which gets blocked every year and I pay a fortune to get it unblocked."
• "Russel is reliable, tidy, professional and extremely good at all decorating."
• "I've been paid two visits by the wonderful Charlie, who I found to be punctual, personable and professional to a T."
• "John from handysquad did a tremendous job for us. He was on time, very friendly and approachable and flexible with the job too."
• "Jonathan was very professional, efficient and friendly during the work."

Cons:

• "The plumber they sent was rude, used bad language, left a mess."
• "I won't let you tell your new customers that you were not welcome at my house this morning as this is a lie."
• "However the two men in question took 90 minutes to make this bookcase... Definitely not value for money but the workmanship was not good quality and there is no incentive for those doing the job to hurry up!"
• "Totally unacceptable. I had booked a handy man between 1 - 2. He called 1.50 to tell me he was on his way. 5 minutes later I called him back and he said because he had no parking he had left to go to another job."
• "The electrician had no idea about the rods."
• "Having taken over £150 off me a guy turned up... After 20 minutes of doing nothing except making everything worse, he left."
• "The last two repairs had to have remedial action as they were badly botched, leaving damage on the walls and on a garden shed."

Value and Pricing

Pros:

• "The Handy Squad are great. Totally convenient and, in the age of rip off plumbing, relatively inexpensive."
• "We loved the transparency in their pricing; we loved the owners' friendliness and charm."
• "By the end of the week the work had been completed at a lower cost than they quoted."
• "Never took one second more than what they needed, hence no overcharges."
• "It was such a good price."
• "Good service + competitive prices = top score."
• "I was extremely happy with the work done by your Andy Squad man who came on Thursday morning - putting up a replacement censor light, repairing a lock on a door - and hanging a pair of new replacement blinds."

Cons:

• "I can simply not recommend their service as it is from poor quality."
• "Absolutely horrific. They were not able to do a simple job like reinforce a wall and charged me £51 for a man who came and said I can't do it."
• "Paid 130 quid to have two spotlights changed... Way too expensive for the work that was actually done."
• "Very disappointed with The Handy Squad. They were extremely expensive, charged me for the time it took their handyman to write the invoice, and I had to call in a different handyman a week later to fix the poor work of the Handy Squad man."
• "I called them to have an ikea shelf fixed, and an ikea bed side table assembled. They did an awful job - and for £112!"
• "I asked them to quote for a tiling job in my bathroom... they finally sent me the quote, charging me an extortionate price."
• "Very expensive."