Supercuts Reviews Summary

Staff Professionalism and Skills

Pros:

• "Nice and quiet, I was late by 10 minutes and this was dealt with professionally."
• "Sayd cut my hair and I loved it. He was really friendly and attentive."
• "Codi did my hair, he was very professional and friendly."
• "Ferda was very good, very helpful, she cut exactly how I wanted it."
• "Juliano is super professional, friendly, polite and courteous."
• "Chan is very professional girl, very friendly and welcoming and she knows what she doing, very pleased."
• "Shay is a star at Supercuts in Ilford branch. Extremely professional with a great knowledge of treatments colours highlights and the hair cuts."
• "The lady that was cutting my hair was so friendly with her and understanding."

Cons:

• "Today I left feeling not great about my haircut and feeling very low for the way I was treated by Denise my hairdresser."
• "Invisible blow dry by Cody... I have never before received such an average overpriced blow dry ever!"
• "I was charged £34.90 just to get a wash and tiny trim... Very poor value for money."
• "Took my daughter and son for their haircut yesterday and I regret it so bad. My son had patches of hair at the back of his head... My daughter had a bob hair cut and it was cut so blunt."
• "I asked for a layered cut and she honestly mutilated my hair. There where no gradients in the layers."
• "Worst service and experience ever! They were short staffed and kept having to stop and deal with other customers!"
• "I am unaware of who answered the phone but that lady had such an aggressive attitude and was not helpful at all."
• "I went to supercuts to have my haircut done today and I will say that I am extremely happy and satisfied by the professional haircut provided by the hairdresser."

Customer Service and Experience

Pros:

• "The service is amazing, the staff amazing. The price was good as well. Cannot fault them."
• "We both think she's done a fantastic job with our haircut."
• "Absolutely in love with how my hair feels today. Thank you so much Sayd."
• "Denise was so lovely and accommodating! Made me feel very comfortable."
• "My stylist Ferda is brilliant. I have been her customer for 6 years."
• "The customer service was on point l like how they were patient with my hair and took their time."
• "Thank you Claire for a fabulous haircut... Reasonable priced and was told I could get a further 10% off if I booked online."
• "The best hairdresser, Jane. Thanks for the haircuts and perm, you are the best and I will be back with great pleasure next time."

Cons:

• "EDIT: so my review below was 4 months ago and still holds true although Ferda doesnt work there anymore... Very unfair.. isnt?"
• "I was very sceptical about getting a keratin treatment at first but ended up going for the appointment anyway! It's been 3 weeks and my hair is still frizz free, shiny and soft!"
• "Booked a moisture boost treatment and cut got a shampoo and condition with a rough dry... Also parked on the exchange carpet as they are advertising free parking for customers."
• "Absolutely impossible to try and speak to someone on the phone that can understand you. Ended up having to book online."
• "Be careful of the top review page on Treatwell they have the same top reviews that keep changing to the top dates. Wasn’t very impressed with my experience."
• "I had booked an appointment with Chan as it was a Saturday my appointment was re assigned to Juliano... I was really disappointed by the service as he couldn't do it well."
• "NEVER GO THERE! Went in for root coloring but then decided for full colour refreshing... The stylist wanted to go with chocolate and when I refused she seemed to agree and picked a blonde dye."
• "I woudlnt even give them one star. One of the girls cut my fringe so blunt and I wanted a side sweft fringe."