Address: kent, 46 London Rd, Stone, Dartford DA2 6DJ, United Kingdom
Phone: +441322272330
Rating: 4.8
based on 172 reviews.
Customer Service
Pros:
"I have been going here for a couple of years now and the service has been amazing every time."
"She is always a bright ray of sunshine and I’ve witnessed the compassion she has for all clients and always goes the extra mile to help."
"Jamie was wonderful; put me completely at ease and ensured I felt comfortable at all times."
"Paige and Carrie have been outstanding providing weeks of valuable advice and guidance following my partial hair loss after radiotherapy."
"I find the salon and staff to be super friendly and I always have a great laugh."
"The staff were friendly and knew their stuff."
"All the staff are very friendly and helpful."
Cons:
"Absolute rip off. Ladies cut at least £32, even when you've got short hair."
"I was made to feel extremely uncomfortable and upset when I had already arranged and booked an appointment to fix individual lashes of which 8-9 lashes had come off the same night and morning after they were originally done!"
"It is absolutely disgusting that you are again trying to label me as the one at fault."
"The female owner then proceeded to walk into the beauty room during the application of the lashes and interrupt, rudely insinuating that the eyelashes had been removed by myself or had come out due to my own fault!"
"Completely let down by this salon on a number of occasions, I had a nail appointment booked but they didn’t book long enough for my nails so I was refused to have my nails done."
"Horrible experience, wouldn’t even THINK about returning."
"Shocking, terrible customer service."
Salon Atmosphere
Pros:
"The atmosphere at the salon is all you want and more! Welcoming, fun and full of banter!"
"The staff are so Lovely & welcoming, good tea & biscuits as well!"
"Very friendly atmosphere and nothing is ever too much trouble."
"Truly amazing group of ladies! They make you feel welcome and special from the word go!"
"Always Buzzing and never a dull moment."
"Very nice and friendly staff good atmosphere, they was very supportive of our shy little one."
"Place was buzzing as always!! Fab atmosphere makes you feel right at home."
Cons:
"I was very happy with the price, as I had expected it to be higher due to what I had just had done."
"This place is not worth the price at all!"
"They have not got the skill to be so expensive, and the premises are tatty and far from being in a prime position, so why are they so dear?"
"AWFUL PLACE don’t bother booking. I had too cancel last minute after my daughter became suddenly unwell and they told me they would still charge me 40% as per policy."
"Then, was made to wait for 1.5 hours, with a “15 more minutes” every time I asked."
"The owner then antagonised me when I was leaving the salon with a fake and mocking ‘See you later’."
"The service I received was so appalling that I was left in actual tears in that room after being attacked by the owner."
Quality of Service
Pros:
"This one was a special one as this was the haircut for my wedding and I trusted them completely and am over the moon with my new cut."
"Carey the owner has an excellent business here and continue to thrives."
"Esmee was lovely and did a great job with my hair."
"Lovely salon and my haircut by Eve was fab."
"Would totally recommend this place it's brilliant as you can have everything done under one roof."
"Eve was absolutely wonderful, she listened to what I wanted to achieve and went above and beyond what I expected."
"Ive only been guys and dolls once for a full head of highlights, cut, wash and blow dry, but was ecstatic with my hair afterwards."
Cons:
"By the time of the fixing appointment all lashes had essentially come off and I was left with less than 5 lashes on BOTH eyes."
"Went in for a haircut. Had called prior to it asking about vegan+cruelty free products, was told they had them. They did not."
"Lies, lies and more lies. But anything to cover the fact that your customer service is horrendous."
"On both occasions I was seen by senior stylists/owners and they have no idea what to do with people's hair."
"Extremely upset with the customer service given by the actual owner of this salon."
"Edited from 5 stars on 18.7.23 to 1 star on 19.7.23 because although the cut is not bad, they did not do anything that they offer on their website for a restyle (cleansing, conditioner, etc.)."
"Very disappointing service. Accidently booked an appointment online for the wrong date & was told I could not change or cancel the booking as they only do this if the booking is not within 48 hours & as a result I have been charged as a no show for the appointment."