Address: 7 Forest Rd, Loughton, IG10 1DR, United Kingdom
Phone: +442085021828
Rating: 4.6
based on 113 reviews.
Customer Service
Pros:
"The staff were patient, friendly and efficient."
"Really friendly place, quite small, lots of things to keep the little fidgets occupied."
"Lauren,and the receptionst were amazing!They were so understanding and made him feel safe."
"Staff are really friendly and make the children feel at ease."
"The staff were so friendly and kind."
"The staff are lovely and very patient too."
"The staff are lovely and so helpful. They understand your kids' needs and do everything they can to help you."
Cons:
"I ticked used this business but received little to no service from them."
"The hairdresser also swore twice whilst cutting my son's hair."
"The hairstylist wasn’t particularly warm because my son was quite scared and upset."
"The staff are not welcoming."
"The hairdresser then came along, no introduction, no interaction with my daughter, no question whether it was our first visit; just asked what we'd like."
"The staff are some what fed up it seems. Not professional at all completely in it for the £££."
"The checkout process was underwhelming, receptionist was a young lady of few words."
Facilities & Entertainment
Pros:
"Best child friendly facilities for fussy kids!"
"They have a selection of toy cars they use as chairs, and each one has a TV screen in front to keep your little one entertained while they get a hair cut."
"They have got great ambience to lure children and make them feel comfortable."
"Each seat is setup with a race car and TV to play their favourite shows and the hairdressers are patient and empathetic to the situation however your child may be."
"Too much entertainment for the little ones with play station and kids tv and not forgetting the giant glass tank full of sweets to keep all the kids chomping away."
"Choice of cars to sit in and toys to play with. TV with all the apps to keep little ones occupied and a treat at the end."
"They are well entertained sitting in fancy cars watching dvds whilst getting a good haircut and leaving with a bag of treats!"
Cons:
"Parking... Nothing near-by... But there is a parking area 12mins down the road."
"It’s a very small salon, gets hot and loud, I wouldn’t recommend it if you or your child get easily overwhelmed."
"When they are late its okay and when we are late you pay the full amount and walk out!"
"Two failed appointments that front of house seems not to care that they had let down a 1 & 3 year old."
Quality of Haircut
Pros:
"Rudy was taken care of by Tina and she was a complete professional and gave him an excellent haircut."
"The Stylist was ABSOLUTELY FANTASTIC !!!"
"Got everything to keep baby entertained and really cut her hair well considering she won't stay still and woman was really patient with her."
"My little boy has additional needs and Debbie made him feel relaxed and done his hair with ease."
"Fantastic place. Watching these guys cut a wriggling 2 yr olds hair is a revelation - superb skills!"
"The hairdresser was amazing. She knew exactly what to do and did everything at a fast pace."
"Cut my son's hair perfectly even though he wouldn't sit still she still did an amazing job and helped to keep my son calm."