"She immediately apologised and sent a new pair out via DHL."
"Great experience - friendly and informative service."
"Really friendly and helpful staff and reasonable prices."
"Huge thank you to Taylor from the customer service line for being so helpful and allowing me to add to my initial order, I really appreciate it!"
"They even bumped up they delivery date for free."
"I arrived just after closing time! I was let in with my children, the staff were fantastic, changed bearings on skates and I bought 2 skates for each of my children."
"Absolutely amazing service. Great advice and didn’t just try to sell me the most expensive items etc."
Cons:
"After 2 weeks the items still hadn’t arrived."
"They sold a defective pair of trucks which they had to fix but took their time."
"They lie and will tell you anything just to take your money!"
"I ordered online and like many others I got a confirmation email but when I’ve tried to email about ANYTHING you get NOTHING."
"Took my money (£150) and no skates."
"Online ordering is a nightmare."
"Avoid at all costs, no communication apart from order confirmation."
Product Quality
Pros:
"Skate Attack have an excellent range at great prices."
"When you spin the wheel you can tell it's the best quality! Sturdy, supportive, especially by your ankles."
"I ordered my Rollerskates 3 days ago. My skates arrived TODAY!!!!"
"They were very knowledgeable and a great help!"
"I was recommended different ones to what I wanted and I'm so glad they did, and that I waited for them because these are so much more comfortable."
"I love this shop! It has a good range of all types of skates ie; figure, hockey, in-line and quads."
"The blades themselves are awesome and fit perfectly, size 8 (FRX 80)."
Cons:
"Stock Is limited for roller skates."
"They sold me the wrong size skates, but assured me they were correct size.. with some wheels that are really rubbish."
"Disappointed in the very gendered branding of skates generally."
"They don't update website, which leads to misleading prices and even locations. Staff seems not to care about anything, which means - do not expect professionalism."
"I ordered my skates in March from the website and picked the standard delivery... I still don't have the skates I ordered."
"Ordered here over a month ago, been on the phone to them 4 times asking where my order is, and been told it will be shipped soon."
"The items arrived. However they had sent the wrong size skates and failed to customize the other pair (which we had paid an additional cost for)."
Store Experience
Pros:
"There may be bigger skate stores but this one served us brilliantly."
"the woman who served us was really helpful and knowledgeable."
"I have been to this shop twice, on entering the first time I told the staff that my two boys have autism the staff there were so lovely and accommodated my children."
"On the plus side I did manage to get through by phone and they are very polite."
"So happy I came here to purchase my converted Bauers. Jude, Jo and team were so friendly, informative and patient in helping me select all the part that go with it."
"I was delighted to receive my skate parcel less than a week after ordering and all in perfect condition."
"Good selection of inline skates, Ice skates skateboards as well as clothing and some accessories."
Cons:
"Came all the way from Berkshire which took me almost 2 hours! Shop assistant was nice. But another lady with short hair who I assume is the owner wasn’t welcoming at all!"
"If you are looking for some decent skates I would not recommend this place."
"They have maybe 3 different models of male skates."
"After I got home I realised I got over charged by the unwelcoming lady."
"Didn't have many skateboards and the online shop seemed to have more stuff on it."
"I wanted to try a pair of skates to see how they would fit - the shop's Moto is literally: if you're not going to buy, you can't try."
"I would say that the main problem of this store is the lack of professionalism and interest in treating a customer as he deserves."