Slick Willies Skate Store Reviews Summary

Customer Service

Pros:

• "Fantastic customer service - real people, real assistance!"
• "The guy was extremely helpful. He managed to stop my original order and my desired skates were dispatched promptly."
• "The staff were very friendly and helpful as I needed to fix my scooter and with them not knowing much about scooters were able to fix my problems within a matter of minutes."
• "The staff is amazing and helpful too."
• "Friendly knowledgeable staff who give great advice on what is right for you."
• "The member of staff were extremely kind and professional."
• "Everyone in the shop was kind, friendly, patient and knowledgeable."

Cons:

• "I am not really happy with the service, I ordered Next skates and unfortunately the size I picked doesn't fit well however."
• "Felt it deserved a mention and a low star, even though they did get back to me quickly, unfortunately price went up just as fast too."
• "Was ignored for ages, then eventually asked how I can be helped."
• "The young woman on the till was really rude with me for interrupting her chat with the other staff member."
• "Two of the three of the staff ignored me completely to focus on closing bigger sales."
• "Young MIXED RACE guy totally disinterested unless it's a female."
• "I would have given 5 stars if the one and only staff member acknowledged me when I entered the store."

Product Range and Availability

Pros:

• "The store has a large collection ranging from skateboards to inlines and quads."
• "You will be surprised how much products are in the store."
• "I went there for some inline skates and they had a great range, even in size 12, which means you're never going to be disappointed by lack of stock."
• "Good range of skateboards and longboards."
• "Great selection of boards, scooters, trainers and beanies/caps."
• "Great skate shop. Lots of stock. Inlines, aggressive in lines and lots of quads."
• "Have massive stock and convenient search via their website."

Cons:

• "Lacking in stock of aggressive skates."
• "On closer inspection the washers I was given had a larger outer diameter than what you'd normally use on a skateboard."
• "Was told by the same two staff who’d ignored me that they ‘don’t have’ washers."
• "I ordered a pair of new inline skates but found them defective when i opened the box."
• "Would like to first say that this shop looked like it had a wide range of cool rollerblades and skates, and that the staff were really friendly so I would recommend someone to go there. The reason for my 2 stars though is because I came to the shop hoping to rent some rollerblades."

Shopping Experience

Pros:

• "Also the layout of the shop was so cool!"
• "It made me feel the energy of the skating community and motivated me to keep going."
• "But my experience of shopping at this store was surprisingly really good, the website is easy to navigate, the information is clear and descriptive."
• "The counter was glass, displaying the luscious selection of trucks, wheels, hardware and bearings and the wall opposite had all the decks you could ever want."
• "The place has a special vibe and the crew there make it."
• "The shop is so stylish and cool."
• "The whole energy and atmosphere is so warm and friendly!"

Cons:

• "Ended up waiting 20 mins to buy bearings, transaction took 60 seconds."
• "I was going to spend almost £300 but because of differential treatment I decided to take business somewhere friendly."
• "Not inspired to go online or return to store on our next visit."