Vandem Longboard Shop Reviews Summary

Customer Service

Pros:

• "Fantastic service from Vandem."
• "Awesome customer service and brilliant trustworthy support. They are the best you could meet 👍."
• "Such a phenomenal customer service. Hands down the best online shopping experience. EVER in UK."
• "Super impressed with these guys! Whatsapped an enquiry and they got back immediately."
• "Adam was pretty much the closest thing to customer-service perfection that we could have hoped for."
• "The customer service I received was fantastic, great communication about delivery."
• "Absolutely amazing customer service."

Cons:

• "The only down side was it was delivered to wrong address and email from dhl stated I signed for it."
• "The outer package had been damaged."
• "There was an issue with the delivery of my order (nothing to do with Vandem, the courier made a mistake)."

Product Quality

Pros:

• "The product I have ended up with is superior quality and I reckon it will last me years."
• "The board itself is top quality."
• "The board itself looks to be very high quality and is a really comfortable ride - exactly what I was looking for."
• "The board was top quality, I bought the lanchyatzy board and it was so clean and smooth."
• "The longboard Adam put together for my wife is awesome."
• "The board itself is nothing short of beautiful and it rides so nicely, everything about it is top top quality."
• "The Lush board is exactly that 'Lush'."

Cons:

• "Had a small issue with a board that had a bit of damage, quick and friendly response once contacted and a replacement board was sorted within a few days."

Delivery & Packaging

Pros:

• "Delivered in eco super protective packaging."
• "The deliver was suuuuper fast."
• "Delivery was fast and also came with free stickers and a personalised message."
• "Delivery was super quick and was 2 days earlier than expected."
• "Delivered safely within 16 hours on a Saturday, all for free and in plastic free packaging."
• "Shipping to Europe was super quick - it arrived in just three working days."
• "My order was TRIPLE packaged and in perfect condition."

Cons:

• "Had a problem with the delivery company but they resolved it very quick!!!"
• "The courier messed up the delivery but Vandem still took full responsibility and issued full refund."