Address: Raglan Rd, Smethwick, B66 3NR, United Kingdom
Phone: +441215582613
Rating: 1.7
based on 100 reviews.
Appointment Availability
Pros:
"On the occasions I have been seen at the surgery, I have usually had very good treatment from the GPs and other health staff."
"Whilst been checked for another condition GP noticed a mole she was concerned about and referred me to hospital."
"He resolved an issue A&E couldn’t on 2 different occasions."
"I was seen on time and would like to say that I am happy with how the surgery contacted us to arrange an appointment to see Dr Rahmen to discuss the outcome of my referral."
"I would like to say thank you for her advise and was happy with my appointment."
"Today I had an appointment with Dr Rahmen, she was very polite and professional."
"Highly Recommended 🌟 ⭐ 🌟 ⭐🌟 ⭐ 🌟."
Cons:
"The staff at reception are so unprofessional."
"2 days on the phone for over 2 1/2 hours and to be told again no appointments available."
"I phone every day and even tho I have a the hospital has sent a letter to them they still ain’t givin me an appointment."
"Despite it being noted in records that I use a wheelchair, the appointment was booked for upstairs."
"Very, very poor. Rude staff. Extremely difficult to get appointments."
"I called from 0759 onwards got through at 0800 and was 14th in a queue, waited 20 mins then was told there were no appointments left for the day."
"I spent 1 hour and 15 minutes on the phone to get an appointment for today. the doctor gave a miss call on my phone and hung up."
Staff Professionalism
Pros:
"There is one blonde english lady who may be new and she seems polite and actually listen in person."
"Dr Bates has been incredibly supportive and I will be sorry to leave the practice as I've moved outside of the area."
"I spoke to 'Lil' Nin today... she was so lovely."
"Dr Brown was very caring and friendly."
"He was kind, professional and very empathetic."
"From the first phone call the receptionist was very kind and helpful."
"Lately, I have had a few experiences that have been very good and surprisingly extremely helpful from reception staff."
Cons:
"The receptionists are overrun by rude ignorant patients who think they have a divine right to see a Doctor that minute, some manners and respect might actually help you see a Doctor."
"As for the receptionists, are totally unprofessional and need re-training of how to address people."
"They lack customer service skills! they are absolutely rude to you, no compassion or empathy."
"I find reception staff rude, abrupt and with no people skills."
"A stupid clinic. With unprofessional stuff, when you call the surgery they are very rude and bad behavior."
"The African receptionist is extremely rude and abrasive."
"The staff been very rude and un mannered."
Facility Accessibility
Pros:
"I have been with Cape hill Medical centre since 1988 and it is without doubt one of the best surgery's in our area if not West Midlands from Medical care to personal counselling services."
"Some of the staff are really knowledgeable and helpful, and if you get the right person the other issues can be over-looked/handled."
"The staff and Drs are amazing."
"Been with Cape Hill Medical Centre for 15 years now."
"Nothing wrong with the practice, the Doctors are all good, the staff are in general very good."
"Over the past year I've had to use the surgery more than normal and all of the GPs have been very helpful."
"My whole family goes to this Medical Centre. I've been here for over 20years. Thanks to Dave Ridley, my recent experiences here were all positive."
Cons:
"Serious issues."
"This issue seriously needs to be looked at."
"I wouldn't even give it one star.I tried to get appointment no appointment after hours wait on phone."
"Worst GP service in my life."
"A disgrace to their patients. As previous reviews no appointments."
"Terrible, I’ve never experienced such rude, incompetent ppl in my life."
"The surgery doors are all very narrow and heavy, making them difficult to get through in a wheelchair; some of the staff are barely polite let alone helpful."