Swan Medical Centre Reviews Summary

Appointment Booking

Pros:

• "Always a positive experience when visiting the surgery."
• "If an appointment is ever needed, I always receive one."
• "Really appreciate the support from the Admin Team too."
• "The Practice encourages healthier choices and lifestyle to support better health outcomes."
• "Despite the pressures of COVID it was easy to get an appointment using the online system followed by a text message shortly after and a call from a doctor the same day."
• "Most of the staff are friendly and helpful."
• "Every time I needed help, I was well taken care of."

Cons:

• "You call at 8am as advised & the line is constantly busy."
• "Utter useless. Ridiculously hard to book an appointment and has been this way for years."
• "Calling this surgery is always a nightmare! I am always waiting for about an hour before someone picks up."
• "Couldn’t even ring up on the afternoon as all them appointments was gone too at 8am… something needs to be done it’s an absolute shambles of a doctors oh and ringing 150 times and still get no answer pathetic if you as me."
• "The phone lines are always busy cant get through. There should call waiting or app to use."
• "It’s impossible to get through call at 8am constantly engaged called 157 times so far and still not got to speak to anyone."
• "Telephone automatically goes engaged as soon as they open."

Staff Professionalism

Pros:

• "Had to deal with surgery a few times over a couple of weeks and must thank young lady learning on reception and her manager the nurses and doctors have worked really well."
• "This is a medical practice that works as a co-ordinated team."
• "The staff are polite and professional and I am so happy that I can make a phone call, to check my appointment time, and be greeted so warmly and efficiently at 8 am by the reception staff."
• "Brilliant care by the medical staff."
• "Dr. Yousuf and Dr.Karen are one of the best ones to go when you are stressed over health issues."
• "The nurse, physician and doctors are all an asset to this surgery."
• "He listened to her symptoms and appropriately prescribed second line antibiotics ..which as her nurse carer for 11 years I strongly feel she needed."

Cons:

• "The receptionist LUBA is completely unprofessional and rude!"
• "Terrible receptionists! Horrible gp, don't even know why I changed to this ridiculous place."
• "utterly disgraceful surgery, receptionists are rude and unhelpful."
• "The staff behind the counter speak to people with utter disrespect, they are very brave to talk to patients the way they do."
• "The reception staff are rude and not helpful at all, they never answer the phones and they can never help you they bad mannered with a could not be bothered attitude."
• "Most of the receptionist staff are highly rude and abrupt, have no sense of customer care or patient care."
• "Deputy manager Kirsty, was mockingly defiant and rude to a severely disabled patient."

Practice Management

Pros:

• "The GPs have kept me alive an example of this is when I had covid and Dr Sihre diagnosed me with pneumonia."
• "Dr Ubogou is a great doctor and always goes above and beyond to help with the support of my district and hospice nurses."
• "Outstanding care and long term health improvement focus by GPs, Reception staff, Social Prescribers, Chair Exercise Instructor and Physiotherapist."
• "There's a bunch of new doctors who I can't fault on their service that I have luckily managed to eventually receive on other occasion."
• "The surgery has been amazing supportive, friendly, caring everything you would wish for at a point when you don’t know where to turn."
• "I've recently registered here and all services are outstanding."
• "this is the best practice i have been to."

Cons:

• "This surgery should close or change management, no idea what they doing here."
• "They play with people's life."
• "They have stopped taking online appointments due to staff shortages."
• "The problem is you cannot get past the receptionists, they are not medically trained but have suddenly took it on themselves to become triage nurses."
• "Doctors refuse face to face appointments was having to see the nurse because the doctors claimed they never had any PPE."
• "doctors are aggressive, rude and unkind - one almost caused serious harm, another totally missed cancerous tumours!"
• "They are deliberately not seeing any patients."