Nova Aesthetic Clinic Reviews Summary

Clinic Atmosphere

Pros:

• "The clinic itself was immaculate, and the staff were very friendly and professional."
• "The clinic itself is beautiful, clean and very relaxing."
• "The atmosphere is relaxed and professional."
• "The clinic is well organised and clean."
• "The atmosphere at Nova is always welcoming and all the staff are lovely."

Cons:

• "Really beautiful place, very clean and feels quite serene once inside despite being located on a fairly busy road."

Staff and Practitioners

Pros:

• "I would particularly like to mention Silvia and Beatrice who were exceptional with their care, advice and professionalism."
• "Beatrice is not only highly skilled but also incredibly compassionate."
• "Nurse Bea is an awesome practitioner."
• "The reception team are always welcoming; a good start!"
• "Dr Luke certainly knows his stuff."

Cons:

• "But when she was doing the injections all mezo fluid was just dropping on my hair and clothes without being actually injected under the skin."

Treatments and Procedures

Pros:

• "I am delighted with the results."
• "Her attention to detail was impeccable, and the results were beyond my expectations."
• "I've had issues before with other nurses having Botox but since going to Bea it's been perfect."
• "I always feel so relaxed at Nova. Emanuela is very knowledgeable, gives amazing advice and is very good at what she does."
• "I have had a few treatments at Nova and they have all been great."

Cons:

• "Worst mezo therapy ever. I have been doing mezo therapy for hair for 7 years as suffering from AGA."

Customer Service and Experience

Pros:

• "I am looking forward to my next visit, and have already been complimented by others on my results."
• "Always friendly, professional and very knowledgeable."
• "I have been 100% happy with treatments I have had and would certainly recommend to others."
• "Consistently excellent service."
• "Thank you for treatments I received. 4d scan have me perspective on what shall I pay attention to in sense of skin condition&dangers&improvement."

Cons:

• "Staff and facilities were great however the facial definitely felt sub-standard."

Product and Aftercare

Pros:

• "They were very clear about what treatment I would receive along with advice on aftercare."
• "I’ve been having various treatment at Nova Clinic including skin peels and Botox for over five years & I’ve never been let down by Nova Clinic."
• "Their clinic also has their own high-end but affordable skincare products."
• "I absolutely recommend hydro-facial with Cristina."

Cons:

• "No aftercare was given."

Recommendations and Satisfaction

Pros:

• "I wouldn’t hesitate to recommend Nova Clinic to them, or anyone else looking to improve their aesthetics in any way."
• "I highly recommend going to see Bea."
• "I think Nova Aesthetic Clinic is a remarkable local asset and I am so pleased a friend recommended them."
• "I would suggest everyone visit Nova aesthetic clinic if they have any skin concerns."

Cons:

• "Unfortunately, I cannot give this clinic a positive review."
• "No one ever got back to me."

Staff Professionalism and Expertise

Pros:

• "Silvia is just amazing. She understands my skin, advises me on what to do/not to do."
• "Emanuela is very professional and she answered all my questions."
• "Silvia made the whole process less scary and you can see that she absolutely knows what she is doing."
• "Agata and all the team at Nova have always been super helpful and know exactly what they are doing."
• "Always a 5-star experience at Nova Clinic thanks to the professional and expert team."

Cons:

• "Some of the staff are great, but others seem to be less knowledgeable."

Value for Money

Pros:

• "I think it's great value for money for the service and quality you receive."
• "The prices are competitive for the area and for the quality of service."
• "Affordable without compromising on quality."

Cons:

• "For the price I paid, I expected better service."
• "The treatment was quite expensive and unfortunately did not meet my expectations."

Booking and Scheduling

Pros:

• "Easy to book appointments and they send reminders too which is helpful."
• "The online booking system is really easy to use."
• "Receptionist was very accommodating when I needed to change my appointment last minute."

Cons:

• "Had some issues with booking but it was eventually sorted."
• "It was difficult to find a slot that suited me, they seem to be very busy all the time."