Thérapie Clinic - Belgravia Reviews Summary

Therapist Professionalism

Pros:

• "Honestly Rahwa was amazing she made sure I was comfortable and ok during my full body laser treatment."
• "I’ve had great results and she is always so professional and attentive."
• "Melissa was incredible and very thoughtful and considerate."
• "Nicole completed the treatment with great care and effort."
• "Eloisa is amazing and very knowledgeable about the hydrafacial treatment process."
• "Tasmlin was very professional, this was my first time getting Potenza and she explained the treatment very thoroughly and made me feel very relaxed."
• "Maria was absolutely excellent! She treated me with kindness, gave me great advice and made sure I was comfortable at all times."

Cons:

• "Zero star to the Manager at Belgravia."
• "NO point giving their manager feedback, you'll end up speaking to the same manager who you're complaining about and you as a customer will be 100% blamed."
• "I asked 'after 10 sessions can I expect to see at least a small difference in my hair growth' and she responded 'maybe, maybe not' really disappointing blunt response from someone who is supposedly trained in this field."
• "Extremely rude and unprofessional staff who are charging a fortune for the below average services that they are providing."
• "They were very rude and obnoxious!"
• "To book is super problematic and at Wilgmore Centre the receptionist are rude."
• "They fobbed me off with the relevant therapist was sick, then on annual leave until I figured out that person had left."

Treatment Experience

Pros:

• "The treatment (laser hair removal) was painless and was done before I knew it."
• "I had the most incredibly relaxing massage here, followed by a thorough facial which left my skin feeling glowing and rejuvenated."
• "Painless treatment, I had full body laser."
• "Really pleased I chose this branch for my laser hair removal - very professional and relaxed environment, cant fault the service and care."
• "The treatment was quick and relatively painless."
• "I’ve been doing my underarms and bikini, I’ve seen good results."
• "First ever hydra facial treatment and it was really nice. The treatment is really gentle and make your skin glow."

Cons:

• "Their laser doesn't work. The saying you 'you buy cheap you buy twice' is very relevant here."
• "Treatment denied and no refund."
• "They cancelled my appointment a few times, said they would come back to me, I chased them for over two weeks to get booked back in but they kept failing to come back to me."
• "Awful! Absolutely awful service which is not effective and awful customer service."
• "All fake reviews! I was promised high setting laser as I've already done other sessions elsewhere but after paying they put the setting lower!"
• "They just let you believe it will work after 2 years and still take your money for no results."
• "I didn't get the results promised and it barely lasted 3 months."

Customer Service

Pros:

• "Lovely calm environment, staff are all really nice, tends to always run on time."
• "Every single member of the team is friendly, polite and professional."
• "I love the experience and staff in Belgravia."
• "The team is really friendly and competent."
• "Staff always greet me with a smile, also therapist is open to all my questions."
• "The staff are all incredibly friendly."
• "The front of house staff were incredibly welcoming and professional."

Cons:

• "Just shows the motive and value of the company."
• "No compassion for their clients."
• "They cancelled my appointment a few times, said they would come back to me, I chased them for over two weeks to get booked back in but they kept failing to come back to me."
• "Wonder why do they waste people’s time with these kinda advertisements."
• "Unfortunately my expectations were not met again at this appointment."
• "Overall, the Therapie clinic does not seem very personal or customer friendly."
• "I definitely don’t recommend this place!!!"