JW Steakhouse Reviews Summary

Service

Pros:

• "The service was great."
• "The cocktails are delicious and the staff are extremely helpful."
• "Our waitress was great and the hostess really welcoming."
• "Service is 10/10 all the staff go above and beyond and are always there to ensure you have everything you need."
• "The service was amazing and loved the drinks we got."
• "The service from our wait staff above expectations."
• "Staff is friendly and helpful."

Cons:

• "The service from the beginning was dodgy."
• "The service took very long, more than 1 hour after we placed our order."
• "The service although nice and helpful was not attentive."
• "The service was super slow. They forgot to bring the starter."
• "Surprisingly poor service... Waiting ages for water... Multiple drinks arriving at same time."
• "The service was sloppy to say the least, with staff slow and confused."
• "Service was ok until we finished our meal, we couldn’t get a waiter to come over to pay the bill for 25 minutes!"

Food Quality

Pros:

• "The dining room is fantastic with the high ceilings and the food is delicious."
• "The food is all around really delicious."
• "The wine we had, the Malbec, was delicious."
• "Dessert sorbe and mud pie, delicious👍👍"
• "Porterhouse steak cocked perfectly."
• "I had a rib eye cooked medium rare that was delicious."
• "The food was delicious."

Cons:

• "The food was abominable and the waiters had taken ages just to serve me."
• "Aberdeen Angus ribeye.... aged 3.5 days so I think they misplaced the decimal and probably died screaming... to say it was as tough as an old boot is an understatement."
• "Our food came out cold, and it was nice enough but nothing special."
• "Had the brownie for desert which was so bad, it seemed undercooked and was just goo."
• "The steak was poorly cooked, the burger overdone and dry and the sea bass wasn’t particularly great either."
• "Chips and mash were again very bland something akin to school dinners."
• "The food, no flavour at all in our Rib Eye steaks or mash potato, we had to put tonnes of salt of pepper on everything for it to taste of anything."

Atmosphere

Pros:

• "The room is inviting and the staff helpful."
• "An inviting atmosphere makes it a standout destination for food enthusiasts."
• "The atmosphere reminds me of a nice American steakhouse and is unusually spacious for London."
• "The atmosphere felt warm and homely whilst being sophisticated."
• "The atmosphere and ambiance to this steakhouse is amazing."
• "The restaurant itself has quite a glamorous feel to it, beautiful interior, great service and great location opposite Hyde Park."
• "This restaurant has a good atmosphere."

Cons:

• "Sat on the terrace adjacent to Park Lane, sublime food and service, however, MICE running around freely under our feet."
• "The dining room lacks a bit of ambience as it is a big space that is sparsely furnished without any music, art, etc."
• "The JW hotel staffs (mangers) had a meeting inside the restaurant and super loud. They totally ignore the customers here."
• "The room is way too big - noise level therefore just awfully high."
• "Some of the chalk boards seem out of place while the deco needed more character."
• "There were so many mice on the terrace, we discretely let them know it ruined our appetite, and no compensation was offered."
• "The only apparent interior design flaw I noticed... was a staff corridor that opened opposite my table... whenever the door opened, I was distracted by this bright neon light in this white corridor, that simply did not match the dimmed lighting, warm colours and nice atmosphere in the dining hall."

Value

Pros:

• "Actually I think the price is ok, worth for the service and quality of food and location."
• "Pretty reasonably priced considering its location."
• "The portions are large and the quality is excellent, making it good value."
• "They certainly charge you a premium for the cut and the drink, but you just might end up with the most memorable part of your trip to London in your plate."
• "It's expensive but worth it, great for special occasions."
• "The food is worth the price."
• "The prices are reasonable and the service is very friendly."

Cons:

• "Alcohol prices are astronomical."
• "Very, very awful service, and disastrously undercooked steak."
• "At 52£ per steak the mark up on wholesale price would be around 300%."
• "Based on all that prices are way too high and high gratuity fee is not deserved."
• "The motto of the restaurant seems to be quantity over quality, and all at a hugely marked-up price."
• "Unfortunately, none of his comes for free and you will pay handsomely for it."
• "They are way overpriced (by American standards)."