Charlton Dental Bristol Reviews Summary

Staff Friendliness and Professionalism

Pros:

• "The crew as Charlton dental are absolutely fantastic."
• "Reception is lovely and gives a warm greeting every time, makes you feel completely at ease and looked after."
• "Ash and her colleagues are so good at making you feel relaxed throughout any procedure."
• "Really nice and friendly staff. Ash is an amazing dentist."
• "Great first experience at Charlton. The dentist we saw was great with my son, who was a little nervous."
• "Both of them are genuinely caring and very responsive to any nerves I have, being reassuring throughout all my procedures."
• "Joanna and Alex make sitting in the dentist chair as relaxing/funny as it can be."
• "The lovely dentist worked through her lunch to see me and was really reassuring."

Cons:

• "I have experienced issues with the crown fitted by Ash the dentist. Also, my filling needed to be redone by another dentist."
• "The service was terrible and they couldn't even apologize for canceling my appointments for 3 times."
• "Very very very bad communication… 😡😡😡😡"

Appointment Accessibility and Efficiency

Pros:

• "Instantly felt at ease. Instantly got an appointment to review my situation."
• "Recently moved to Charlton Dental after numerous attempts trying to get into my previous dentist."
• "If like many you can’t find an NHS dentist I recommend registering as a patient at Charlton."
• "Would definitely recommend them to anyone. In fact, my old dentist did me a favour as I'm much happier now with Charlton."
• "Fantastic service. Ash is amazing and always does high quality work for a fair price. They have been able to slot me in quickly."
• "I called on Saturday morning for an emergency appointment, after finding the Dental Hospital was closed and Ash thankfully fitted me in."
• "Visited the practice today after having a tooth canal infection over the weekend. They offered me a cancellation appointment within an hour even though I wasn’t registered with them."
• "Visited Charlton Dental as an emergency appointment on Thursday. Given my phobia of dentists I was very nervous and anxious, Ash was very professional and very understanding and especially patient throughout the procedure of removing my rear tooth."

Cons:

• "I went there for emergency treatment. I put down a deposit for an extraction but when I got there I was told they were running late. After an hour of waiting, the person who was doing the procedure refused to do it."
• "I have been trying for over a month to get a refund but they keep claiming they need to wait for the dentist to come in so they can approve it."
• "They should have mentioned all those things clearly. What we thought is we already paid deposit for the surgery, we thought that it was sure that my friend would have a surgery on that day."