Gaucho at The O2 Reviews Summary

Service

Pros:

• "The staff were great and really friendly."
• "Our server was Tomaso and he was absolutely brilliant! Made sure we had our drinks topped up (water and cocktails) and our food was ordered."
• "However, the hosts that greeted us were friendly and warm, which immediately put us at ease."
• "We had a wonderful attentive waiter named Carlos. Our meals were amazing, perfect ribeye steaks, cooked how we wanted."
• "Our server Kamil was very attentive and friendly, although visibly under time pressure."
• "Carlos was our server for the night and working in hospitality for over a decade is great to receive knowledgeable service."
• "The staff were incredible very attentive, knowledgeable and articulate without crowding us."

Cons:

• "Made to feel like any questions we had were an inconvenience, abrupt and dismissive."
• "When we mentioned to what I assume was a manager that the empanadas were cold on the way out, she replied very coldly 'we'll pass that onto the kitchen' with no effort ro rectify."
• "The waiter just handed me the new bill, took the payment and left, didn’t even say goodbye."
• "I was gonna meet up with my friend inside, the hostress couldn't find my mate's name... She was not only rude to me, but basically wasn't putting her effort there whatsoever."
• "The service was very bad and the waiter was not professional."
• "Also, waiter seemed to be bothered by us asking questions and not very attentive."
• "The staff at this particular restaurant a little abrupt and not the friendliest."

Food Quality

Pros:

• "The sides are also perfectly cooked and seasoned."
• "The steak was the best steak that i have had."
• "Food was very fresh, I love that you can refill on the greens."
• "Food was amazing."
• "The Sunday roast was amazing and the sirloin stake was juicy."
• "The food solidified this 5* review, the steak was out of this world! The restaurant is intimate, with friendly atmosphere. Steak was cooked to perfection!"
• "The food here is delicious, like seriously good. I had the soft shell crab to start and the T-bone steak for main. Both were amazing."

Cons:

• "All of our stakes were tough and very hard to slice and chewy also very small portions and not very hot."
• "The mac and cheese was cold and dry we sent that back."
• "It tasted bland. It's like there was no seasoning, passion or love put into the meat."
• "The food however was terrible."
• "Steaks were all fairly tough and those that asked for medium were very bloody and had to go back."
• "The meat is overpriced due to the quality."
• "Very tasteless dry overcooked."

Ambiance

Pros:

• "Ambiance really nice."
• "Very nice ambience, it was much quieter than I’d expected."
• "As always lovely reception and ambiance at the O2."
• "The whole experience was amazing, the meat was flavoursome and 5 star service!"
• "The restaurant is intimate, with friendly atmosphere."
• "Atmosphere- amazing, beautiful interior."
• "The atmosphere was wonderful while dining."

Cons:

• "Was a little disappointed with the overall ‘Gaucho’ experience this visit."
• "The only downfall for me is that the meat either comes as medium-rare or extremely well done."
• "Overall price to pay was very expensive."
• "As usual, excellent atmosphere."
• "The room was very dull and quiet, not the best atmosphere."
• "First of all we were seated in the outside terrace which was cold and had no atmosphere."
• "Everything was black and it make the place unwelcome and an enjoyable to dark even going to the toilet it remind me of going to the scary castle of the funfair."

Value

Pros:

• "The wine selection was good but way overpriced."
• "Lovely food and exceptional service but does come at a price as all extras cost ie chips and other sides additional £."
• "Hygiene and cleanliness were maintained very well."
• "The cocktails are well made and reasonable prices for London."
• "All reasonably priced and a good selection of wines and other drinks."
• "Price is a bit expensive however when a steak that good comes out I can justify it."
• "Cocktails and drinks were very well made!"

Cons:

• "Our waters we paid for were wasted due to glasses which had poor smell."
• "We had been charged £27 for two glasses of something we never asked for and was made to sound like it was free."
• "Overall too overpriced for what it was."
• "No beer on draught upstairs, very expensive to eat and drink, they add on a 12.5% service charge."
• "It's overpriced for what you get."
• "Ridiculously expensive without merit."
• "The drinks are a bit pricey for what they are."