Citygate SEAT Reading Reviews Summary

Customer Service

Pros:

• "From start to finish the process was stress free and seamless."
• "Mike D. could not have been more helpful and informative and looked after us extremely well."
• "Friendly, professional and very knowledgeable - the whole journey was efficient, paperwork made easy and just amazing service."
• "However, as soon as I explained this to them, they immediately investigated, apologised and went above and beyond to rectify the issues."
• "Fantastic customer experience and we love the car! Our sales guy Phillip was responsive, gave us all the information, came back to us when needed."
• "James Bedford and servicing team were brilliant today, this was my first service and I would highly recommend them to anyone in need of a service."
• "Sales executive Chris.W was very good at helping me to choose the right car for me."
• "Great service (thank you James Gomez), really helpful and knowledgeable as well as having the perfect merchandise combined with purchase options."

Cons:

• "Poor experience buying a car from this dealership for so many reasons."
• "Car taken for a warranty fix on a parking sensor. Came back with a few thousand pound suggested bill, to repair the parking sensor."
• "Horrible experience being on waiting and getting passed around from one person to another for just under 10 minutes."
• "Update 30/08/21 : Following the communication from Citygate Seat below I still have not had any form of feedback despite emailing on two occasions."
• "Fair to say I had a terrible experience with Seat Reading, I bought a car with them during early 2022."
• "Some terrible service which I have received from this dealership, I understand that time to time dealerships will be busy and may not be able to provide courtesy vehicles."
• "If you are thinking of having your Seat serviced here think again. Having collected my car early in the day it was returned at the very end of the day with an advisory that there was a nail in one of the tyres."
• "Awful experience. Wasted my time and refused to fix my car even though it was a manufacturing fault and should have been fixed free of charge."

Quality of Work

Pros:

• "A special thank you to the service team who made it a priority to keep me updated at all times, and make sure every experience when I came in was personable, quick and easy."
• "Fantastic customer experience and we love the car! Our sales guy Phillip was responsive, gave us all the information, came back to us when needed."
• "I don't usually leave reviews, but being the way of the modern world I just simply had to in this case. I'm more than happy to give Citygate SEAT Reading a five-star rating."
• "The friendly and helpful staff will make sure that you receive a quality service that is time efficient and reasonably priced."
• "Got my car serviced around 4 months ago and was very impressed at the speed, standard of work and great service provided."
• "Wow amazing service. Had a problem with an oil leak requiring immediate investigation."
• "The experience of getting my Seat's first service was superb, It's my first Seat and the team did not disappoint."
• "Could give them zero stars if I could Booked to appointment to see mitsubishi outlander A guy at sales called Alex spoke to me i asked does everything works in the car and he said yes I drove 60miles to get there we take car for drive and the reversing camera didn't work."

Cons:

• "I wanted to book a Seat Ibiza in for a door repair and a service. They immediately insisted on a £179 'Diagnostic' fee to diagnose the very obvious mechanical repair."
• "The garage claimed it wasn’t under warranty. Took to another seat approved dealer, the sensor that citygate claimed was faulty wasn’t."
• "Fair to say I had a terrible experience with Seat Reading, I bought a car with them during early 2022. When the car was finally delivered it was dark at night and I could not properly check over the vehicle until the following day."
• "After suffering a disastrous gear box and clutch failure on my Seat when it had only done 15 thousand miles I was advised by my mechanic to send the car to Citygate Reading."
• "They’ve done it again, Josh and Victoria in the service department are amazing, always happy to work around my working schedule and getting me a loan car when needed, the service I had on my Leon in October was so seamless."
• "The car was written off as too badly damaged (fire ended inside the car) I visited the dealer who basically told me to take it through my insurers and after repeated attempts by me and my insurers they ignored the requests to look at the car to learn from their MASSIVE mistakes."
• "Overall a very poor level of service and an indication that service items are not all being checked."
• "definitively my last visit. there is always any problem, until now was everything covered under guaranty, even when during the regular service they breaking something."