Acorn Motor Group Reviews Summary

Customer Service and Staff Attitude

Pros:

• "All the staff at reception were lovely, the work was done quickly and a small vibration issue was sorted out on return."
• "From start to finish the team at Acorn were very professional. I left with no questions about my purchase or next steps as it was all taken care off on the day."
• "Joey was really helpful, everything sorted honestly over the phone and by email. Prompt delivery and car was exactly as pictured /described."
• "The staff in all areas from sales, parts department and bookings are extremely friendly, efficient and helpful."
• "Fantastic motor group! Staff are always nice, respectful, caring and always on hand to help when you need it, in all departments from sales to services."
• "Staff are all friendly, in particular Jason who was most accommodating with his superb coffee making capabilities."
• "Having just purchased my kia rio the service and help was great, the one issue I had was resolved very quickly, friendly and very helpful staff."
• "Fantastic customer service from Greg Chance. Very personal service and kept me up to date at all stages."

Cons:

• "Unfortunately, the attitude was not what I would expect from a Car Dealership I have been acquainted to in the past."
• "With 'salesmen' milling around in the office seemingly having a natter I would have thought they would have the courtesy to come and give an update!"
• "Horrible customer service. Horrible attitude from everyone who works there."
• "Not enough parking, there is free wifi when you are sat there but they don't give you the code."
• "I'm not one to usually write a bad review, however at this point I'm getting frustrated."
• "Took a car there under manufacturer warranty, they tried to charge for repair."
• "Shoddy service. Please don't use!"
• "Very disappointed. Took a car there under manufacturer warranty, they tried to charge for repair."

Vehicle Purchase and Offers

Pros:

• "I bought a new car for a price I couldn't match elsewhere, even for a nearly-new model."
• "I've just purchased a Kia e Niro and I have to say, the team in Macclesfield really are superb."
• "We’ve just completed on our first ever Kia purchase; a fantastic 22 plate Sportage with Jason Soden."
• "The service we received from the moment we walked through the door to the minute we drove off with the car was second to none."
• "Purchased a Kia two weeks ago. Greg Chance was very professional and informative. The service I received was great and always kept informed on every process of the sale."
• "A massive Thankyou to Acorn Burntwood, Toby went above and beyond to make my son's experience of buying his first car memorable."
• "Just picked up my new car today and had brilliant service, nothing is too much trouble and everything is explained well. Alex Cooper you are super!!!!"
• "My wife purchased a secondhand Picanto last week from Acorn Kia Burntwood Callum the salesman was so helpful and professional."

Cons:

• "Unfortunately, I received a phone call from the dealership beforehand asking if I will be 'buying', as this event is for customers wishing to purchase."
• "Approached Acorn for a new car following my old pcp contract coming to an end. Wasn't happy with service from my previous dealership."
• "Following a problem with a recent puncture repair, I was booked in to have some work done on my Kia Rio today. Found the Service Team to be very polite and informative."
• "Had to get a knocking noise checked on my car and visited acorn to seek their advice. Mechanic came and tested it with me and then they fixed for a decent price."
• "I was quoted £695 for two jobs on my Ford Mondeo following a 'Health Check' during a service. I gained quotes from other garages, had the job/repairs completed at Mr Tyre in Lichfield for £209!"
• "Had clutch last year said it was under warranty to repair then was told it is not but only done 8k miles."
• "This is the first and last time I use this car service. I came to the first service of a one-year-old car. When I was booking a car service, I have marked the option of a free replacement car."
• "7 year or 100k miles warranty not to be trusted, it is a scam."