Motorfair Reviews Summary

Customer Service

Pros:

• "Customer service was excellent. Alvin was very knowledgeable & took the time to explain things."
• "Alvin has been absolutely brilliant throughout the whole of the sale process."
• "Great service. Alvin in particular has been very good."
• "The staff are knowledgeable, professional and friendly."
• "Everyone we dealt with were so kind and helpful. Car in perfect condition."
• "Max who assisted us throughout. There were no pushy sales tactics used and the whole experience was stress free."
• "The dealership is very clean and all the staff are very friendly."

Cons:

• "The overall experience was poor... Seems like the person that was taking care of me wasn’t sure about the exact specifications of the car."
• "One salesman particularly rude, said why did we bother going to look at the car if we weren't sure about the colour."
• "They were very rude unhelpful and took the stance of 'YOU SIGNED THE TERMS AND CONDITION SO TOUGH'."
• "One salesman particularly rude,no manners arrogant and chip on his shoulder."
• "The guy I spoke to I felt was so rude... 'hi, are you okay? You're just standing there.'... 'which one, they're all different, what do you want to know?!'"
• "Knowledgeable salesman but point blank and rude."
• "Uninterested staff, they can walk past you and leave you unnoticed."

Car Purchase & Condition

Pros:

• "I am very pleased with the professional sales process and advice Alex and Aaron gave me."
• "The car (ex demo) was supplied in immaculate condition on the agreed date and time, fully serviced."
• "I'm so happy with my new car, and the fantastic customer service I received."
• "Over the moon with his I20."
• "I love my new car."
• "The car itself so far has been great, came in excellent condition and hope this level of service lasts and carries on during in the warranty and service plan."
• "I'm extremely pleased with my car purchase - a quality very low mileage car at an attractive price."

Cons:

• "If you have any sense stay away an deffo don't buy used cars from them."
• "They lost a serious potential customer!"
• "They are not to be trusted, take a witness or record what they say to you."
• "Dishonest staff - we saw a car we were interested in and asked for the pricing but they didn't want to share pricing details of that car."
• "I believe that I was sold a car that Motorfair knew was faulty."
• "Picked a car, went home 0.7mi... noticed a little crack in a front glass... Manager said we done it on our 0.7mi drive home."
• "Went to have a look at a car a few months ago and wanted a test drive, assistant tried fobbing us off saying it drives like any other car."

Price & Financials

Pros:

• "I had the car on my drive in less than a week after securing a competitive part ex on my previous Mini Countryman and securing a vehicle in stock."

Cons:

• "The price quoted online and the price paid were not the same."
• "Well don't buy a used car don't pay cash and don't dare call up an complain you'll be told by the manager this is not a bottom less bucket."