Motorparks Thanet, Ford Authorised Service Centre Reviews Summary

Customer Service

Pros:

• "Liam has provided a professional service explaining every step along the way."
• "The members of staff we dealt with were very professional, friendly and efficient."
• "The service team have been excellent in their response and help and quick to get me back mobile for my return trip."
• "Great service and everything clearly explained by our salesman Neil."
• "Neil made the exchange smooth, efficient and enjoyable."
• "Extra star if possible for all staff who went out of their way to come and speak to me, offer drinks or a snack and have a good atmosphere throughout."
• "Really helpful, friendly and knowledgeable staff."

Cons:

• "They also had the car nearly a month just to fix a water pump leak. Very poor service from Invicta Ford in Broadstairs."
• "Absolutely appalled by the service department."
• "Appalling customer service especially from Olly in the service department. Avoid."
• "Customer service is a joke and even called me a liar when I was correct regarding a payment!"
• "Their service department is FUBAR, their Service Manager and staff are clueless when it comes to customer relations."
• "Still waiting!! Feel custom service has taken a back seat for loyal customers."
• "All I can say is rude unhelpful and very poor service."

Sales Experience

Pros:

• "We would definitely buy there again and recommend our friends to do the same."
• "The saleman Scot could not do enough for us he found two cars to meet our needs and finance."
• "Liam Horley helped me with my purchase, he made the whole experience easy."
• "Laura helped me find a car that was suitable for myself and made the whole process easy."
• "Liam took us through the options with no rush and found us the car that fits perfectly what we need."
• "Liam went above and beyond when helping me choose and buy the right car."
• "Salesman Dan Davies was extremely helpful with everything, he was very accommodating and I didn't feel pressured to buy a car."

Cons:

• "Do not take your car there if it isn't a Ford."
• "Initially i was very impressed with customer service..However this soon nose dived when i had a problem with my car."
• "Dreadful experience over the last three years of owning a Ford."
• "Went to buy a new car was shown some nice ones that I liked. Said to the guy serving us we would need to go home and get the deposit in place and we would call later to organise dropping it off the next day this was at 11am. Straight away the tone changed from being mr nice guy to mr pushy."
• "Be aware salesLADY!-I spoke to was not at all helpful...extremely poor customer service from this LADY.!!!!!"
• "Enquired about a car, one of the first things that was asked is how am I paying!"
• "Very disappointed with fords l booked my car in for an M.O.T 8:00 in the morning, waited hours and l had not heard anything."

Vehicle Quality

Pros:

• "I have had this vehicle for just over six weeks and it is a pleasure to drive."
• "My new car is gorgeous too."
• "I have always bought Ford cars and have always been 100% satisfied with them."
• "Both always run perfectly."
• "Car is superb and good deal on trade in."
• "Loving my new car, thank you to everyone for your services and Neil too."
• "The trade in was fare and above book price."