ADAM AUTOMOTIVE Reviews Summary

Customer Service

Pros:

• "Martyn was professional and helpful, allowed us a decent length test drive."
• "Can’t fault the guys martyn and Elliot very laid back non Harrisive car salesman."
• "Elliot and was very impressed with the professional manor he conducted him self in."
• "Brought a bmw 1series from here, couldn’t be happier with the way that Martyn treated me."
• "Communication via WhatsApp was great and everything went smoothly."
• "Elliott was very helpful and not pushy at all when looking and inspecting the car, answered any questions I had."
• "Financed a car from a broker and contacted Adam Automotive to arrange drop off of vehicle. Dealt with Dan who sent out deposit request immediately."
• "I am pleased to say a BIG Thank You to ADAM AUTOMOTIVE who have helped me to do the right choice and the best deal."

Cons:

• "Absolutely shocking after sales service. Still trying to resolve issues with the car at point of sale 6 months later."
• "Never respond to emails, never call back have had to chase and chase with very little response."
• "Unprofessional, rude, poor customer care."
• "Reserved a car and then they sold it to someone else."
• "Wouldn’t touch them again! Sold me a car and within a couple of months, all the brake disks warped."
• "I purchased a Vauxhall VXR from Adam’s on 11th March 2023... the aftersales treatment is shocking."
• "Please avoid at all cost! I got a car bought and delivered from them and paid upfront."
• "Bought a fiat 500, was extremely skeptical as i don’t usually buy used cars."

Car Quality and Condition

Pros:

• "Car was immaculate on collection."
• "The vehicle I purchased was really good and very favourably priced."
• "Just got a car from Adam Automotive and it's been awesome! The car's been running like a dream."
• "He was very friendly and knowledgeable, couple of little chips on the car was quickly sorted and touched up."
• "Recently purchased my Range Rover sport from these guys and I can’t thank them both enough."
• "I purchased a Mini Countryman yesterday and found the staff very helpful and made the sale hassle free, the car was fully covered and ready to go."
• "Bought a BMW 3 series from this place, with great customer service, had a few issues but the warranty that this place does is amazing."
• "My dealings with this guys was good. Went to there unit (little hard to find ) but got there. Car I was looking to buy was there parked up."

Cons:

• "Extremely poor customer service and the warranty offered is practically worthless."
• "Got it inspected by an independent garage to find they had not been installed correctly."
• "Only a couple of days after I had purchased the car, I noticed it was sounding funny and rocking like a boat."
• "This garage is absolutely shocking service picked up the car and have had nothing but problems with it."
• "Stay away from this garage there absolutely horrendous now have trading standards involved as well as Vosa."
• "Bought a car from them then the car had emission fault on after 40 days."
• "Friendly staff until they have your money, Don't expect your car to be fully valeted and polished when you collect it."
• "Had to get it mopped and valeted myself. Last piece of Service history was fake which came from the previous owner."

Buying Experience

Pros:

• "Looking for a relaxed professional no-pressure atmosphere to purchase a quality used vehicle? Look no further than Adam Automotive."
• "I picked an s3 that needed a dent taken out of it and grill replaced and few other snags. And they completely done it no questions asked."
• "Had a great experience buying a car for my son with Adam Automotive, the car is great and the level of service I received was first class."
• "Highly recommend - Martyn and Heather were extremely attentive and helpful from first enquiry to handover."
• "I purchased a Vauxhall VXR from Adam’s on 11th March 2023... the customer service form Brooke and Heather cannot be faulted."
• "I part exchanged my first car and bought an Audi Q2 through Adam automotive, and it was such a great experience."
• "What a breath of fresh air! I have bought and sold a lot of cars in my time so have experienced it all, the team at Adam Automotive are right up there."
• "Excellent garage to purchase your vehicle from. Traveled from Gloucester last week to see an Audi and bought it straight away."

Cons:

• "Disappointed at first as they double booked our appointment which made me then miss out on the car I had planned to purchase."
• "Worst dealer ever. Bought a car from them then the car had emission fault on after 40 days."
• "I asked if I can have another car at the same value they eveluated the original car I bought from them 2000 less because of the fault."
• "I would not recommend this car dealer."
• "After going to an independent garage for a diagnosis, we found out that there are faults that make the car unsafe to drive."
• "They then REFUSING to return my £1,500 deposit as I have driven the car for only 3 months, which is completely unreasonable!!!"
• "STAY AWAY! THEY WILL SCAM YOU!"
• "Bought a Merc 250cdi last year from them. They said it had AA check. This was not true as soon as I drove the car home."