STAR CARS LONDON Reviews Summary

Customer Service

Pros:

• "They are very professional and friendly and they provide excellent customer service."
• "Malik was polite, professional and helpful."
• "I really appreciated their service and the great quality pool of cars and good prices available."
• "After the purchase he was always friendly answering on all my questions where most of the dealerships I have seen just forget about their customers."
• "Abra was approachable and made my journey as smooth as can be."
• "Had a great experience buying my car here, staff really went the extra mile looking after us."
• "hello every one i did deal with the person call Abrar at star cars london ltd and found him very friendly and experiences sales man was very professional with his work."

Cons:

• "However when we called them up regarding this and the warranty they were very rude and evasive."
• "Very rude when try return car to them."
• "They were so rude over the phone I was shocked."
• "Very rude not good communication not right information if the customer calls."
• "The service I received from Star Cars was terrible! I got there and was spoken to as if I'm stood in front of Bill Gates."
• "Talking to me seemed like too much hassle for the staff."
• "They were very extremely rude to us over the phone when we asked if they could help pay for any repairs."

Car Quality

Pros:

• "A slight modification was needed to the vehicle and this was no problem."
• "I bought my first car from star cars london and never had a single problem so far its been 6 months already."
• "You could not ask for a better selection of used cars in one place, and even though my car was not that expensive it has not given me any problems whatsoever since I purchased it!"
• "I bought 3 cars from them. Never had any problems."
• "Got a car from star cars for my son. Not only was the car the best value for the money. The staff were very polite and extremely helpful and made the whole process very easy."
• "I bought a 2021 Mercedes S Class, on a great deal from Star cars."
• "It was very great service I been given by star cars. London seriously it's well organised company good people with friendly behaviour I recommend this company to everyone thanks."

Cons:

• "AVOID AT ALL COSTS. We purchased a seemingly functional car, which passed an HPI check. However, it soon became evident that the car was not up to scratch."
• "The car we inspected had several obvious faults including warning lights, bulbs needing replacement, an oil leak and the coolant was empty."
• "Within a couple of months the engine fails on me."
• "The sold me a car with faults, one of which is an MOT failure that they refuse to put right."
• "It fails the MOT on the items listed on last years as advisories which star cars assured me had been fixed."
• "This car was not as described."
• "Had car less than a month and it broke down, very serious and unsafe problem, the drive shaft literally snapped."

Honesty and Transparency

Pros:

• "Very honest staff. I'm very very happy with the services and the advice u gave me to choose the car."
• "Luckily for us we knew they were shifty so we got it checked over first with 2 professional opinions of the problem, just to check if they were honest."
• "Hello everyone I bought my car from Star Cars London a couple of months ago and I found myself very lucky to go that place brilliant service."
• "Malik went above and beyond to ensure we were comfortable."
• "I would highly recommend this company as the personal service and attention that I received was really good!"

Cons:

• "Mr Abbas and Mr Malik two owner of this company are such a genuine lair when they sell car."
• "To be honest I dont think they really want to sell cars....wasn't prepared to even listen or entertain a negotiation on price."
• "The 5 star reviews are probably all fake."
• "Avoid like the plague!!! They buy damaged cars cheap from auctions, not even fix it sometimes and doubling the prices."
• "Sold me a faulty car. Dealer sold me a car that wasn't road worthy."
• "Not very transparent when it comes to disclosure of the state of vehicles."
• "These crooks just ignored the law."