Warrington Hospital Reviews Summary

Efficiency of Service

Pros:

• "Well what can I say. Went to A E this morning. Then to minor injuries. I was seen by a nurse. then sent to xray. 5 mins wait then done. back to minor injuries. Strapped up sent home. all within the hour absolutely outstanding service."
• "Phoned for advice about my faulty hearing aid. Called at 10.58, received an appointment for 1445 the same day."
• "The NHS gets a bad name, but I was in and out in less than 5 minutes due to amazing staff."
• "Lovely Hospital on Lovely Lane! In 1.5 hours I was triaged and x-rayed as needed and reassured and given a plan of action for next steps."
• "First day as a newby took 7 hrs, day two, feet did not touch the ground. I was done in an hour."
• "From the ride everything was amazing in a.e 20 mins in a bed hooked up to iv antibiotics and paracetamol and fluids."
• "I have to give them 5 stars because they looked after me for like nearly all day the doctors and nurses are kind to me and the porter who took me to ct scan."

Cons:

• "They have moved my very elderly father-in-law to Halton WITHOUT telling us. We only found out when my brother-in-law turned up to visit him."
• "I visited the hospital on numerous occasions and never had to wait as long as I have done tonight been here for more than 6 and half hours and still nothing still not seen to by a doctor."
• "They cancelled my appointment 3 times one time was on that day at the time I arrived!!"
• "I have missed several appointments for X-rays and a heart scan because I for some reason do not receive appointments that they say have been sent out by post."
• "The system for arranging the appointment was clumsy and certainly not user-friendly."
• "Someone need to look at the A&E department and investigate… 10hrs wait before you see a doctor is pretty standard."
• "The wait times to see a Dr at A and E is absolutely crazy and the wait times to see consultants is madness."

Staff Professionalism and Empathy

Pros:

• "The midwives, Doctors, Nurses and Auxiliary staff were outstanding."
• "They explained every step they took, they were extremely knowledgeable and patient."
• "Everyone i came across was absolutely brilliant."
• "Whilst I’m sat here I’ve heard a lovely woman on reception taking care of patients. She is super friendly, super efficient and very caring."
• "The doctor who I will name L - I have not received doctor care like that for many years - you’re thoroughness/care and dedication to your role are evident."
• "All staff so lovely and kind! Especially those who were working the night shift in the Same Day Emergency Care Ward on 29/03/23-30/03/23."
• "Staff are absolutely brilliant. Made my wife and myself feel at ease and explained everything clearly at every stage."

Cons:

• "She examined me in what could be described as a half hearted way."
• "She was made to feel guilty as she has mental health issues and was very roughly handled when a nurse tried to clean the wound over zealously causing a lot of pain with no sympathy given or apology offered."
• "Security staff that threaten frail patients and laugh their heads off at other patients, ABSOLUTELY DISGUSTING."
• "Doctor was very moody and agitated that they’d been woken up."
• "The nurse who was very snotty said 'your dads okay that’s all I know'."
• "Nurses were awful, just short of abusive, even though I had acute colitis and was in the absolute worst pain of my life."
• "The staff on that particular day were lacking in empathy and displayed a degree of reluctance to believe my description of my injuries."

Facility Quality and Cleanliness

Pros:

• "The new birthing facility is spectacular."
• "I always felt completely safe and secure during my visit."
• "In these Covid times the unit at Halton felt very secure and sterile."
• "The cleanliness couldn't be faulted."
• "The facilities were superb Couldn't have been better taken care of."
• "The Endoscopy Dept staff were uniformly kind, helpful, informative and professional."
• "Couldn't have been better taken care of, from excellent doctors and nurses."

Cons:

• "Lack of cleanliness, IPC and hygiene processes."
• "The actual hospital is dated and needs a full refurb."
• "Warrington Hospital is archaic and not fit for purpose anymore."
• "Parking was a bloody nightmare."
• "The place is dirty, unkempt and the staff absolutely don’t care one bit."
• "The toilets in the main entrance need a desperate clean as there was toilet paper all over the floor and you could see dust everywhere."
• "If there was a zero star I would award it. A and E the cubicles were dirty with tissues on the floor filled with blood."

Patient Care and Treatment

Pros:

• "I can't fault them. Basically they saved my brother life! Due to their quick actions and organisation he's alive."
• "The care and dedication to the babies and myself was unfaultable."
• "I recieved everything I needed and more. Never experienced such exceptional help."
• "All the team were super lovely and a big shout out to the lovely specialist nurse called Michelle who gave the vaccine."
• "Staff here are very friendly, helpful and accommodating."
• "I have had absolutely incredible care on ward B4 Halton hospital!"
• "Cannot thank the staff on B11 children's ward enough tonight. They were fantastic!"

Cons:

• "Mums been on an isolation ward for over 3 weeks and not once has anyone washed her hands."
• "Disgusting service. My sister fainted and banged her head and was sick over 10 times."
• "So my girlfriend had to stay overnight and was essentially left to starve."
• "The only thing CONSISTENT about this hospital is the INCONSISTENCY and lack of taking care of their patients."
• "He was left for 6 hrs to sit in his urine soaked clothes, when he was on a ward they took his morphine off him, and wouldn't give him any more."
• "The impression I gained was that the staff thought I was faking my injuries."
• "My daughter spent 7.5 hours in A&E and when she fainted and reception was informed, no help forthcoming and was told she won’t be seen until triaged!!!!"