GlasGO Cabs - Taxi's Glasgow Private Hire Reviews Summary

Booking and Dispatch System

Pros:

• "They even have automated remembering systems where they store ur address so u dont need to go through the hastle of saying it again and again on the automated service."
• "I had to arrange a few taxis across the day for a work day out and received amazing customer service from Peter."
• "They always send a text to let you know when taxi is on way, who will be coming and make of car with licence number."
• "Fortunately a driver did arrive shortly after and he did a fantastic job of getting them to Hamilton on time and they made the bus with minutes to spare."
• "I phoned GlasgoCabs Viola taxi arrived within 10 minutes."
• "Absolutely reliable folks, very responsive and reasonable. Amazing drivers. Would use again."
• "Professional friendly guy on the phone letting me know where my taxi was ..."

Cons:

• "Phoned up to ask how long taxi will be and was told at most 5 mins... then was told that I never booked one."
• "I booked a cab through their app for 10.15 this morning... At 10.30 I called again and was told the driver was still not allocated."
• "The woman I spoke to said that they could never guarantee that they'd be there on time."
• "Used them regularly for years and continually let down."
• "Pre-booked taxi never showed up. Zero communication, call centre went AWOL, no chances of contacting."
• "Around 15 minutes had passed after the due time and the taxi still hadn't arrived."
• "I tried to book a taxi and I wanted it to be on time because I had an event to attend. The taxi was 15 minutes late."

Driver Conduct

Pros:

• "Driver was lovely very pleasant and chatty I think he said his name was Abbi."
• "I left my wallet with a lot of money in the back of a taxi. Someone handed it in to the driver and he brought it back to me."
• "Just a heads up - the drivers themselves are great."

Cons:

• "Appalling driver. Rude and treated me like I was going to do a runner (asked for money part way through journey)."
• "angry driver Thomas with awful attitude huffed and sighed whole journey. Drove aggressively."
• "Driver took £40 off me up front... then kicked me out in the middle of Glasgow."
• "I’ve complained before about drivers having questionable & non provoked aggressive behaviour that made me feel unsafe before & no one seems to care at head office about the kind of people they have on the payroll as long as they are making money."
• "Asking a lone woman if she likes kinky and then watches her getting out of the car."
• "Taxi driver refused to let my 11 year old son into the taxi... the woman I spoke to quite frankly rude, dismissive and rather discriminating!"
• "Driver stole £10 from me, I accidentally gave him more money than fare and got distracted; very likely he was under the influence of drugs when driving too."

Pricing and Charges

Pros:

• "Reasonable price, reliable and absolutely punctual."
• "The prices are great too. Highly recommended."
• "Prices are great ..."

Cons:

• "Normally from my house to central station is £5. Driver told me the motorway was blocked and had to go the long way. We passed over the motorway and it was almost empty. Cost me £10."
• "Looking at other reviews, I see I'm not the only one to be overcharged."
• "Quoted price £45 and expected £70 absolutely shocking!"
• "Absolutely the biggest rip offs. £7.50 as soon as you step in and not even a 3 mile fare cost close to £20."
• "Fuel prices are very low and yet my journey £10 more than usual?????"
• "Taxi driver dropped me off in middle of m8 because I asked y I was at 20 pounds wen it would normally cost me 12 pounds to get home absolutely ridiculous."
• "Always check your change, although not all the drivers are dishonest, the one I got was, I gave him a £20 note and he gave me change of £10."

Customer Service

Pros:

• "Well done! Exceptional customer service."

Cons:

• "Trying to get refund from them is non existent also, customer service also bottom of the pile, atrocious."
• "The customer service is cheeky and incompetent, couldn't take a simple address without asking 20 times and then hung up."
• "Shocking service!! Customer service is none to zero."
• "Taxi driver refused to let my 11 year old son into the taxi... the woman I spoke to quite frankly rude, dismissive and rather discriminating!"
• "Extremely rude guy (paul) took it upon himself to be verbally abusive towards me. Disgraceful service."
• "I called to complain. They were extremely rude and hung up on me."
• "I have had so many unpleasant experience with the company and their staff on the phone are very rude and utterly unprofessional."