Address: Mallory Rd, Boongate, Peterborough PE1 5AU, United Kingdom
Phone: +441733304547
Rating: 4.4
based on 436 reviews.
Customer Service
Pros:
"Aaron who deals with the mobility was very down to earth honest fella, kept me informed every step of the way."
"Vince was very informative and helpful and I left feeling like I was in good hands."
"Staff communication and interactions were so encouraging and informative."
"Every single member of staff went out of their way to be friendly."
"The service is outstanding."
"Grace on reception is a bright, cheerful and friendly lady. Her knowledge and customer care are outstanding."
"Fantastic customer service! I’ve been a Toyota customer for a little while now, and always been happy with any dealings with them, but my recent experience was extra great."
Cons:
"I felt I’ve been mislead."
"I’m very unsatisfied and disappointed in the Customer Service I’ve received from Toyota."
"This company has failed on every level possible to man."
"Poor poor service!"
"Honestly, he should be asked to leave the business with immediate affect."
"The customer service is really poor."
"Communication and customer service from James in sales need to improve vastly."
Sales Experience
Pros:
"Ravi was the best salesman I have come across. He read me and understood me."
"Jamaal was very helpful, polite and friendly."
"The sales team were amazing, very polite and patient especially Manso."
"James Violante has been amazing for a car salesman he’s superb, polite and ultra helpful."
"We were very well looked after by James from start to finish. No hard sell (which we hate!) just the facts."
"James was brilliant, so knowledgeable and helpful and best of all we didn’t feel pressured."
"James was very helpful and knowledgeable."
Cons:
"However I 'hate' their forcible sales practices, as an existing customer I expected better & I see Toyota as a luxury brand (especially when buying a new car) but on last Saturday visit apart from receiving a nice cup of tea there was no luxury feeling to the way I was treated."
"I felt like me & my partner was verbally held hostage in the showroom, during Saturday first visit!"
"Gaslighting sales manager who refused to honour a quote given over the phone for the sale of a vehicle."
"We went in looking for a small SUV and were told that they had one in stock if we placed a £500 deposit they would bring it to the Peterborough location for us. This never happened."
"The first sales man that helped me, wasn't very attentive and didn't keep me updated on things."
"I really liked working with James Guest but it seems that he did not complete the proper paperwork on the car I wanted to order."
"I believe James then tried to wiggle out of this by telling me a car 'that was better suited to me' had arrived and I should buy that instead."
Price and Value
Pros:
"The car I eventually bought was for an unbelievably good price with great incentives included."
"Car was great."
"We have 2 cars with Toyota and managed to upgrade both to newer specs at a fantastic price and with huge hybrid advance benefits."
"I got a refund for the price I over paid price."
"He managed to get me an amazing deal on my new purchase and an excellent trade in on my old car."
"I ordered my Toyota with 0% APR but they try to charge me 4.99% and try to breech the deal."
"The car itself is in a great condition."
Cons:
"They said it was £950. Then when I called a second time they said the price was £1,259."
"For some reason the dealership fitted budget brand tyres without my knowledge or consent."
"When I asked again at Cambridge branch they said a completely different price."
"Firstly I was mislead on the price."
"They had listed it online cheaper. When I questioned it. They lied to me."
"I would recommend to stay away from Peterborough Steven eagle they try to rip you off."
"This is extremely unprofessional which is a shame as we have bought cars from you before."
Facilities and Comfort
Pros:
"I felt very comfortable in the showroom and the atmosphere was very positive."
"The showroom itself was what you would expect. Smart, clean and welcoming with showroom car models, drinks, seating and comfort facilities."
"A massive highlight was the booths. This made it feel much more personal and customer centered."
"The supply of free coffee was appreciated as well!"
"As soon as you walk through the door you're welcomed by someone from the team and offered a drink."
"And lovely coffee too!"
"Even a cup of coffee while handover....nice touch."
Cons:
"It is rubbish that you do not offer a collection service on a Saturday to have your car serviced as apparently you have no drivers on a Saturday."
"No one told me that the map had not been updated for a long time."
"Just make sure to have all the necessary paperwork before you leave. They did not have the correct V5 for our purchase."
"It’s been months and no answer or response."
"Yet again no response."
"Update:16/06 - promised many a time a call back or that my messages would be passed on by junior staff onto senior management. No one wants to take ownership now that the money is in your account and the car off your forecourt."
"Poor customer relationships, inability to provide good answers to posted questions, takes unnecessary time for someone to respond to your needs."