Address: Deerleap Ln, Southampton, SO40 4UH, United Kingdom
Phone: +442380292408
Rating: 4.5
based on 632 reviews.
Animal Enclosures
Pros:
"Nice large pens for animals."
"The animals seem to have large enclosures."
"Animals have great enrichment and are cared for well."
"The animal enclosures are big and we'll kept."
"The site is well laid out and the animals have large enclosures with both indoor and outdoor sides."
"Lovely little park. Such a variety of animals all well cared for with large enclosures."
"We loved all the animals and more important, all the animals has their own big space."
Cons:
"They are all caged up like they're in prison. They look absolutely depressed."
"Some of the animals have small enclosures which must be a bit mind-numbing for them."
"Not all enclosures are big such as the beautiful owl enclosures, they are far too small for the birds."
"Nice large pens for animals BUT that does mean that they are of course hard (impossible) to see."
"Many of the animals were asleep in indoor enclosures and were not at all visible."
"However, we were a little disappointed with the small owl enclosures."
"Some animals can be a bit elusive but that's the same in any park."
Staff and Service
Pros:
"Great facilities and friendly staff all around."
"Staff are friendly and professional."
"The staff are always friendly and happy to chat about the animals."
"All staff were friendly and helpful, the talks at feeding time were interesting."
"The keepers are very passionate and give excellent talks/tours."
"The animal keeper's are friendly and knowledgeable."
"The staff were very friendly and knowledgeable."
Cons:
"Went to feeding of the lynx...staff member was behind the tree...really needed a microphone as couldn't hear what she was saying."
"The toilets were rather filthy, and there are a lot of children that visits here as well, I'd worry about my child's safety coming here."
"Great day out but they could sort out the pathways It is not wheelchair or pushchair or even walking friendly as out disabled daught fell and hurt her knee which spoiled our day out."
"The keeper presentations were very informative although difficult to hear over the noise of pushy parents insisting that their child be allowed at the front."
"The staff is helpful and playgrounds for kids are decent but hard to justify £13.5 ticket overall!"
"We left disappointed, and probably won't return."
"The worst bit though was we found what looked like ticks in the small children's playground, there's a section absolutely crawling with them."
Value for Money
Pros:
"Cheap entry and you really get up close with lots of the beautiful animals!"
"Highly recommend visiting! It cost £12.5 and you don't have to book in advance as you can pay at the entrance."
"Overall price for admission and food was very reasonable."
"Good value for money."
"Fairly priced as well."
"Really good value for money at only £44 for the four of us."
"Lovely place, wonderful friendly informative staff and the whole park is very affordable down to even the gift shop, food and entrance fees."
Cons:
"AVOID THIS AT ALL COSTS. I could go as far to say its expensive even if you get the tickets for free."
"Sad and desolate. Not worth any penny."
"Not quite a full day experience considering the price but still worth it."
"Not sure it’s worth the money as we were in and out in less than 2 hours."
"Extremely overpriced restaurant. For the price they asking I would expect better quality food, presented better, table service."
"Gift shop very expensive though as always."
"We didnt feel it was worth £40 something for 2 adults and one 4 year old. Felt like there Was nor much to see."
Facilities and Amenities
Pros:
"There is on site parking (free) and you can buy tickets at the gate."
"There's 2 lovely play areas in the park that's ideal rest stops if you have small children who get bored of animal sight seeing."
"There is also a large play area for the children."
"Enough here for young families to do with toddler playgrounds and a big adventure playground with giant swings, climbing and a zipwire."
"Also there's a fantastic playground for the kids!!!"
"Childrens play areas were well equipped."
"The boys loved the play areas, there are loads of picnic tables so you can take your own lunch."
Cons:
"It’s alright for the children but not really for the adults."
"BUT why is there no sustainability? No recycling? Too much plastic in gift shop and single use plastics."
"Our only disappointment was a surprising lack of re-use/recycling options in the café."
"Unfortunately, due to soaring energy costs, the butterfly greenhouse is now permanently closed."
"The on-site cafe feels very tired with no hot food served."
"The café has limited options and is at the entrance, food is only available there."
"Cafe is fairly basic. They do sandwiches/cakes and drinks but no hot food."