Address: Bassenthwaite, Keswick, CA12 4RD, United Kingdom
Phone: +441768776239
Rating: 4.6
based on 427 reviews.
Animal Enclosures
Pros:
"The animals looked safe and had plenty of room to roam."
"The animals looked well cared for and happy enough in their surroundings."
"All the animals are in great health and seem very happy."
"The animals always look happy, clean and well cared for."
"Animals seem well looked after with good enclosures and open space."
"The animals were all out in the open and looked very well."
"The enclosures were all well made, well maintained and the animals looked to be in great health."
Cons:
"Some of the animals enclosures was in a shocking state and seen better dates along with the whole site."
"All a bit tired needs some renovation, lot of empty enclosures eg: no Yak, no Wildebeest."
"It was sad to see a lot of the animals were in small enclosures."
"The birds of prey were tied to wooden blocks which was heartbreaking and the birds in enclosures again had very little space and couldn’t fly around much."
"It loses a couple of stars as I felt the enclosures for some of the animals were rather limiting for the kind of animals they are."
"Some animals look depressed."
"Animals could be kept in larger enclosures, with better conditions for how much they charge for entrance."
Staff and Keepers
Pros:
"The staff seemed friendly."
"The staff are very friendly and helpful."
"During the animal experience the staff were very friendly and personal (in a great way)."
"The keepers are lovely and very knowledgable."
"The staff are hugely knowledgeable and give great talks about the animals."
"The keepers have a great deal of knowledge and clearly take pride in the work they do at the park and they enjoy answering all of your questions."
"All the staff really know their stuff as well and you can tell the animals are all well cared for."
Cons:
"Not many staff wandering about and could only find one clear map for where to go so got lost a few times."
"Would have given 4 or 5 stars if it wasn’t for the extremely rude lady we were greeted by at the entrance."
"The cafe and shop was another story, poorly stocked, dark and dreary and totally overpriced for cheap toys and take away drinks and food."
"Only let down was the cafe, which was understaffed, one lady serving and taking money and one cook."
"Some of the enclosures were empty with no indication of why, with some signs still up but with nothing there so we ended up looking at an empty field for a while, also only one set of toilets so if you need the bathroom when you're looking at the zebras, get ready for a hike back to the entrance."
"We did complain to the girl at the entrance but she was totally underwhelmed."
"Most animals are caged, and prey birds were restrained to a log by a cable tie around their leg - it was upsetting to witness."
Value for Money
Pros:
"Cafe is reasonably priced for this kind of attraction - the cakes were brilliant!"
"Great value for money and lots of animals to see."
"This is so reasonably priced and is just a fun day out."
"A reasonably priced entrance fee."
"Definitely worth the reasonable admission price (just under £10 for an adult)."
"Quite reasonably priced and good value for money, there are some good play areas for children."
"Very well priced, you don't even have to book before you go."
Cons:
"Have to say found it disappointing this year to find the cost of the annual pass has jumped massively."
"We ended up getting around pretty quick so didn't feel it was value for money."
"Cafe/food extortionate. Too expensive."
"A bit pricey for what you get."
"Expensive for what it is."
"Pricey but OK. A bit pricey for something that is basically a spread-out petting zoo."
"Oh, and it's quite expensive, pack a lunch and eat it there."
Facilities
Pros:
"The toilet was spacious and clean."
"Also features a play park with a good obstacle course."
"Good outdoor play area as well as soft play for kids."
"Includes a soft play and meet the animals for the kids."
"Nice big play area, cafe and gift shop."
"For young children there is a very good play area."
"Lovely play areas for kids and indoor soft play for younger children."
Cons:
"Toilets could do with a refresh and the soft play area could do with a wipe down."
"The only downside is the cafe which really needs updating as it’s old fashioned & filled with flies."
"The restrooms weren't the cleanest."
"My only criticism is the toilets (just one set near the entrance) and one small cafe with not much variety."
"The toilets need to be cleaned more regularly."
"The only bad thing was when we went to the cafe, we were told no hot food, as there was no chef."