Kwik Fit Reviews Summary

Customer Service

Pros:

• "Excellent service and great staff. Chad sorted out my old Volvo estate air conditioning."
• "The MOT tester (John) is an absolute legend, gave me some fantastic advice regarding my daughter's car which was in for MOT."
• "Was served by a guy called Oliver today. First class professional service."
• "I received a demonstration of perfect customer service by knowledgeable, friendly and competent staff (John and Sid) who made my visit a pleasurable experience."
• "Highly recommend really good efficient kind hearted staff!"
• "Excellent service as always from Sid."
• "Customer service was fantastic."

Cons:

• "I would not recommend taking your vehicle here at all."
• "Terrible service. The chap with the glasses 'Brad' I believe his name is, is a complete let down to the company name."
• "Waste of time. Poor diagnostics and didn't resolve my problem with exhaust at all."
• "The customer service I received was appalling."
• "Very bad service at Dudley branch got there on time but was not seen until an hour later and there attitude was really bad."
• "Wouldn't recommend using this jobs worth."
• "Zero communication. Completely unreliable and untrustworthy."

Pricing

Pros:

• "The prices are also competitive."
• "Arrived here today with exhaust hanging by a thread, was greeted by Sid really pleasant guy who gave me a discount of over twenty pounds."
• "Thank you for looking at the car and giving a free clamp to the exhaust."
• "We were on our last leg. Many more miles to go on an emergency tyre. Sunday afternoon and raining. All garages and tyre shops shut, but here. Sid was closing, but in 10' got us a good new tyre on and let us have a major discount that cheered us up."
• "Can’t fault Kwik Fit; an excellent experience. Took my car in for a puncture, which they repaired very quickly and didn’t charge!"
• "I called in for a tyre check. The check was done and the tyres inflated free of charge."
• "The branch manager did give me a discount off the normal price for tracking and apologised profusely."

Cons:

• "Expensive as hell. Quoted me nearly £300 to change front discs and pads."
• "Was quoted £837 for exhaust for my Honda civic, by Sohan Singh the manager got a custom stainless steel with lifetime guarantee, fully fitted at John Ashley exhausts Walsall, for £520 was a rip-off here picking on vulnerable people."
• "Took nearly 2 hours to repair a bloody puncture ! Bunch of kids roaming around the garage seemingly not knowing what they are really doing."
• "told me i needed a new tyre as puncture couldn't be repaired wanted 120 for a new tyre told him no way took it somewhere else and guess what they fixed the puncture for ten quid total rip off they are don't bother people go somewhere else."
• "Disappointing service had my car for nearly 3 hours for an MOT then failed on brake bulbs which were replaced about 6 months prior and charged me £13.60 for the privilege."
• "It is the worst place to go to take your car to...too many young staff that work there and the manager is no good at all."
• "Service was fine but after the service I saw that my shopping bag is missing, there were some new towels and my car cleaning spray, wipes are not there. It's such a shame."

Staff and Efficiency

Pros:

• "Brandon carried out the works on my car and I could not be happier."
• "Done a brilliant job Chad and in such very quick time..35mins."
• "Excellent service as always from Sid. He found the fault, ordered the part and had it all fitted at my convenience for a super price."
• "Scott and the team were polite & cordial throughout the time I was there and gave excellent service."
• "Brandon also completed my tracking, highlighting where it needed correcting. Great guy."
• "Sid was really helpful and even remembered me from a previous visit."
• "The lads were very friendly and put us at ease, nothing seemed to much trouble, good communication during the day while waiting for the parts to be delivered."

Cons:

• "Dropped the car off at 10:30 a.m. and at 4:30 p.m. manager calls me and says the car's failed its MOT and they can't get the light bulbs."
• "Head office did not send new tyres ready for my appointment time so I had to make another journey later the same day."
• "Tim and his team spent 10.5 hours over 2 visits to change the break pads on my company van and I'm still not convinced it will be right."
• "One of the worst customer service I’ve experienced here, such a waste of time and money."
• "When I first started going here (3yrs ago) I was treated ok, bit on the slow side but ok, started to observe as the months went by and noticed both my cars were going in with 1 problem and coming out with 10!!"
• "The manager is too busy smoking his cigarettes out the front and passing filthy comments about women."
• "The area manager had even said to me that he didn't want to 'bore' me 'with the science of it'. Disrespectful and completely out of line."