Kwik Fit - Crawley - London Road Reviews Summary

Customer Service

Pros:

• "The customer service is the best I have had in a long time."
• "The two gentlemen on duty were extremely helpful and professional during my tyre repair."
• "Jordan explained the issues found in detail & made me aware of the various ways the problem could be solved."
• "The team were friendly and kept me updated whilst I waited."
• "Dean manage to book me in as soon as possible to get it repair."
• "Professional & polite customer service, as well as a fast & efficient tyre replacement."
• "Amazing service from this garage!"

Cons:

• "AVOID."
• "Don’t trust these cowboys!"
• "Terrible, atrocious service. Never ever take your car to Kwik Fit."
• "The same guy served me throughout, he really needs to be more transparent with customers."
• "So either the kwickfit staff can't change a headlight bulb or they can't be bothered, either way, they're liars."
• "They are rude, don't care about safety and are happy for you do drive of a poorly fitted tire."
• "Absolutely appalling attitude when asked if they could fix our wipers in torrential rain!"

Efficiency and Timeliness

Pros:

• "KwikFit were able to source and fit tyres for my Porsche same day, where other tyre centres couldn't over several days."
• "Booked apt on line. Arrived early on Bank Holiday monday and seen right away."
• "It was dealt with within 90 minutes."
• "The gentleman here were extremely helpful and replaced my faulty brake parts within the hour."
• "In and out in 20 minutes and couldn't be happier."
• "KWIK fit ran on time and completed 4 tyres and tracking very expediently."
• "Spot on service from these guys today - helped me out with a last minute puncture repair, quickly, efficiently and with no hidden extras."

Cons:

• "I was still waiting 3 hours later."
• "Waited 90 minutes to be told that they didn’t have the right tyre."
• "Was advised would take 45 minutes but two hours later still not finished."
• "Arrived for a pre booked appointment and was told 1.5 - 2 hours for the job. Returned 2 hours later to be told that the car had not even been looked at."
• "What should have been a 30 minute job ended up disrupting the entire day."
• "Took car in told it would be twenty minutes it took two hours."
• "Booked in for Air con re-gas, confirmed they have my specific gas, they me called on Saturday morning to say technician gone sick and rebooked for following Saturday, called up this morning again on day of appointment saying they don’t stock the gas, 2 weeks wasted for no reason."

Honesty and Transparency

Pros:

• "He could have charged me but he said that it is just a 2 minutes work. So, no charge."
• "The staff (Joe) who attended to me demonstrate 100% honesty."
• "It would been so easy to say that I needed a new tyre but the honesty and superb customer service would always ensure this outlet of Kwik Fit would be my first port of call in the future."
• "They checked to see if they could save the tyre before charging for a new one, so built up trust straight away."
• "Honesty is a winner for me."

Cons:

• "Was charged nearly £200 to replace a perfectly good tyre with a worse one after they lied that it was illegal."
• "I was £150 out of pocket due to Kwik Fits negligence."
• "They are rude, don't care about safety and are happy for you do drive of a poorly fitted tire."
• "Watched from other side of the road as the employees unlocked and looked through the glove box, the boot, side compartments and every place possible."
• "My biggest issue is that we had four tyres replaced and not one of the new tyres had been inflated to anywhere near even the minimum manufacturer advised levels."