"On the plus side I did ask to have the car done by 3.30pm and they called me about 2.30pm to say it was ready for pickup."
"Helpful staff, no pressure to buy and comfortable waiting area, all in all good service 👍"
"Stuart, the manager at Boulton Road depot is always happy to help and will always do his best to get you the best price for the item required."
"Been using this garage for all our family cars for some years now. Great to have a local garage that you can trust and provides service and repair and very competitive prices."
"Great service - fast and efficient. Liam is doing a superb job with a smile on his face in the baking weather."
"Stuart and Liam and all the team demonstrated a very caring approach in understanding the problem with my AR car."
"The gentleman behind the counter even got me a coffee from the van outside while I was waiting."
Cons:
"Very bad service, I booked and paid for my tyres online and when I went to the appointment I was told they were too busy and to come back the next day."
"Was a very disappointing with the service, when I arrived they couldn’t fined my details on the system."
"They were extremely rude to her and when I rang up later to ask when the car would be ready they were rude to me on the phone."
"Manager today was not helpful."
"This centre badly needs a lot of lessons in customer service."
"They did a good job but their customer service is appalling."
"No one came and updated me on the length of time it was taking. Very poor customer service, won't be going back."
Efficiency and Reliability
Pros:
"I was informed my budget tyres had been upgraded at no extra cost to me and the work was done soon."
"Gave F1 a call Monday they managed to get my son’s car booked in on the Thursday for a cam belt change for £300 less then main dealer."
"They always ring u when ur car is finished."
"Fantastic customer service. Last minute booking to sort a slow puncture and they squeezed me in."
"Had a great mot and full service from f1 boulton road branch very friendly and explained every thing i needed to know very clean and tidy and very good value."
"Always excellent service, great prices and a pleasure to deal with."
"Top staff, really friendly and even let me see under car and showed what was exactly wrong with it."
Cons:
"Also from a general customer service POV it took 3 hours to replace the sensors and as she wasn't expecting a wait and only had her card she couldn't even grab a drink."
"Waited around 2 hours for a tyre job which takes around 20 minutes to do to get done."
"8 minutes work + 2 HOURS WAITING !!!"
"Really let me down. Attended garage with slow flat on Thursday 29th Jan at 16:00 but they couldn't look at the tyre due to having no patches and a lack of staff."
"Long wait. Appointment was at 10.00 am for two new tyres. Work did not start until 11.15."
"Was told it would be an hours wait, which was fine. It actually took 2 1/2 hours."
"I booked an am appointment and took my vehicle in at 11:00 for 2 new tyres, the car was returned to me at 16:00."
Trust and Integrity
Pros:
"Stuart the manager always makes me feel valued as a customer, trust is a big part of letting someone near your pride and joy."
"Excellent as ever and you can always rely on them being honest what needs doing or not, particularly when you take your vehicle in for a MOT."
"Used a few places and this is by far the best in Stevenage."
"I have visited many garages and I must say what an amazing service I was given."
"I have been coming to these guys for over 2 years now, and in these 2 years they have serviced 4 of my cars."
"Used this place for mot's and services and for any issues that happen, never a problem and very competitive."
"First time using this garage. Had an MOT, service and new discs all round on my 16 year old car. Carried out within the day and as far as I can tell efficiently and carefully."
Cons:
"totally ripped me off."
"The three tyre fitters working on the day in question are a disgrace to your business and have caused irreparable damage to your reputation."
"Did not really trust the guys at the garage, bit skeptical that the condition of my tracks when arrived were actually as bad as they said."
"Bewarned, this garage will damage your car and then deny it all and blame blackcircles and lie about it!"
"I feel like the mechanics at this Formula One garage are dishonest and would look for every opportunity to rip off their customers."
"This company con you and charge you for work/parts they do not do/replace."
"If you are going there with a good car...you will leave with something damaged."
Value for Money
Pros:
"Been using formula one autocentre for a few years now, good service and value for money."
"2nd time buying tyres offline through formula one autocenters and they were very competitive!"
"Had a great mot and full service from f1 boulton road branch very friendly and explained every thing i needed to know very clean and tidy and very good value."
"They also beat prices."
Cons:
"Had a service and MOT, found some bits that needed fixing, all in spent approx £1100. Driving away from the centre a strange smell starts filling the car."
"Phoned up and was quoted for changing rear Mini break pads; was told it would be around £140. My mum then called up and she was told it would be £88."
"I basically gave them £100 for nothing."
"So she went ahead and had the pads changed only to go and collect the car 2 hours later and to be told that her sensor had broken and her bill was now £160."