McDonald's Reviews Summary

Cleanliness

Pros:

• "Probably one of the cleanest McD’s I’ve ever been in."
• "Wow this is the cleanest and most pleasant McDonald's I have ever been to."
• "The restaurant was very clean. It’s a good place to stop for lunch :)."
• "All new surroundings inside looks fresh and the toilets have been improved."
• "The entire place including toilets are spotlessly clean with some tables having interactive games projected onto them and tables for youngsters along a bar."
• "It's always been clean when I've visited."
• "For a McDonald's this is a very good one. Very pleasant staff. Helpful and visible."

Cons:

• "Firstly the restaurant is dirty, food over the floor, barely find a clean or clear table and all the bins are full and overflowing."
• "Outside tables were all filthy adding to the experience and reminding us to avoid this mc Donald when ever possible."
• "Food all over floors and tables."
• "Sadly the place is mess. The tables are dirty and no service to clean or sanitize them for the next customers."
• "Where do we start, this is the most disgusting McDonald’s I have ever been to, Greasy trays, floor, and all tables were greasy and dirty."
• "Bins left out half way through changing, tables with rubbish on."
• "Walking into branch is dark and dangerous."

Service

Pros:

• "Table service was quick and efficient."
• "Given that it was a very busy day in the school holidays, the service was fast and efficient."
• "Staff have always been friendly, courteous and helpful."
• "One of the staff members was very helpful in rectifying the problem with the drink."
• "The lady cleaning the tables and changing the bins was lovely."
• "Exceptional service with polite, well-mannered staff."
• "The staff were lovely and really helpful."

Cons:

• "Very busy and maybe short staffed as took a while for the food to come out."
• "The food quality is rubbish and the pace of service is not fast enough."
• "Staff clearly lack strong management."
• "11 minutes waiting for order, apparently drive thru gets priority over indoors, 90% food needed to be replaced, wrong drink."
• "Extremely slow service! I ordered my food around 17:15 and i was waiting for 1hour."
• "Terrible service and food cold, never been in this company for a long time and I am still disappointed with the quality/ prices."
• "Poor service really. Food is often cold and chips are so bland and undercooked."

Food Quality

Pros:

• "Food fresh and hot."
• "Food was hot and exactly what we ordered."
• "Food is always tasty! It's McDonald's!"
• "Despite being very busy (due to arriving at peak lunchtime), service was remarkably speedy, 'ate-in' so used their table service offer, food well cooked & tasty."
• "One of the best McDonalds I’ve been to... Best of all though is that the burgers were made well, without the meat of salad falling out!"
• "Great choices. Great tasty food."
• "McDonald's breakfast are the best thing that happened to this planet!! Love double sausage and egg muffins, they just brilliant and this branch makes them perfect, no grease like most other places."

Cons:

• "Coffee given all spilled all over the cup, chips scattered all over the bag and ending by cherry on top as I opened my burger box just to find meat in multiple pieces outside the burger."
• "The chips tasted like they had been warmed up from the night before and the burger looked like they found it at the back of a cupboard and warmed it up."
• "Burgers were thrown together with no care, was actually quite shocking."
• "The big mac we did get had no burger sauce and the galaxy caramel pie tasted like cardboard folled with custard."
• "Food was okay! As always it was chucked together and not cared about."
• "Fries were soggy and lukewarm and the burger was all over the shop."
• "The food was good but what a bad service."