Firezza Reviews Summary

Quality of Pizza

Pros:

• "Incredible pizza! Prepared freshly and quickly, thin doughy base loaded with delicious toppings - tons of cheese."
• "The pizzas are actually decent..."
• "This is hands down the best pizza takeaway in London. Authentic pizza a la Napoli the way it was intended."
• "The pizza definitely is good! The offers just Amazing! Never had a pizza like this for 21.99£ 1/2 m pizza Margherita bufala."
• "For those gluten intolerant pizza lovers, they offer a gluten free base option which I've been told is perfectly adequate."
• "Tasty vegetarian pizza! The artichokes option is really good."
• "One of the best pizza places in London - I'm Italian and I know what I'm talking about."

Cons:

• "When it does eventually show up it’s cold and barely edible."
• "Ordered through deliveroo said it would take 30 minutes it took over twice that."
• "The pizzas arrived, too overdone for my liking, the cheese was brown."
• "The pizza was so soggy... The bread felt like it is not properly baked as well."
• "The corner crusts were uncooked, I could squeeze the dough and it smelt uncooked as well."
• "I ordered the porcini pizza and received a very small amount of porcini and a bunch of regular, uncooked mushrooms too."
• "AVOID AVOID AVOID! This place delivered the pizza cold and hard as a rock."

Customer Service

Pros:

• "Anthony is been very helpful guaranteeing the pizza was good and to double checking with us once we get the pizza at home."
• "Friendly service at the store and if you order online before you pick up, you can get a collection discount."
• "The quality of the pizza is always outstanding and the speed and cost of delivery is brilliant."

Cons:

• "The treatment by the staff on my last visit... was brash and uncaring."
• "They always get the orders wrong. At least the old manager always tried to fix their mistakes....the new manager, apparently since yesterday, has no customers service skills."
• "He simply replied ‘I wasn’t working yesterday so it’s not my problem’. He then proceeded to hang up on me."
• "It's honestly not nice to see kitchen staff with masks lowered down on their chin."
• "I won't lose money, time or loyalty points giving them another chance after the absolute diabolical customer service I received."
• "Firezza, sort out your customer services before you find yourself going bust."
• "This place has gone down hill a lot in recent times, I’d avoid or order elsewhere if you can."

Delivery and Timing

Pros:

• "Pizza always arrives hot and delivery drivers always friendly."
• "Quick service and delivery."
• "Their pizzas come fresh out of the oven when collecting, and I've had good experience with their delivery service too."

Cons:

• "Waited over an hour for a delivery.... Pizza never came."
• "Stay away, used to be great, but it's the second time they mark my order as completed and don't deliver."
• "Complete waste of time to order from here, it’s pot luck if your food arrives."
• "I’m sitting here a full 2.5 hours later without any pizza."
• "Twice they’ve taken my money and not delivered."
• "The pizza arrived lukewarm and 30 minutes late."
• "Ordered on deliveroo and waited for an hour with no update."

Value for Money

Pros:

• "Now that they've reassessed their pricing, I think this place has finally turned a corner."
• "Pretty good pizza, decent price."

Cons:

• "They over charged by 2£ and directed me to head office when I question it, then missed an item from our order."
• "The biggest rip off I've ever seen. Just awful!"
• "In an era where allergens are cause of serious allergies to people, it is astonishing you’ve got to pay a supplement of £2.50 for a gluten free base pizza!"
• "Good pizza if you don’t mind waiting 2 hours for it to be delivered."
• "Disgusting customer service, terrible, overpriced pizza."