Frankie & Benny's Reviews Summary

Service

Pros:

• "The staff were efficient and friendly, they were all working really hard."
• "Joe, Vicky and the staff are excellent we travel from Wolverhampton on Derby Match days and have Lunch before the match never disappointed very welcoming atmosphere and food excellent and an extensive menu."
• "Elf (waitress) was very friendly and showed great care and concern when I told her about my peanut allergy."
• "We stayed for quite some time, enjoying the still atmosphere & most of all, the refillable coffee."
• "Great place for food and drinks especially on match days."
• "Got served almost immediately and food came out close after, don't think we waited even 15 minutes before everything came out. Waitress was efficient and quick but also kind."
• "The staff are very professional and attentive."

Cons:

• "I visited here 2 nights in a row due to being away for work. 2 totally different experiences... night 1 served by a young girl, far from helpful actually on the verge of rude!"
• "Staff so disorganised and just stood talking at the bar, slow service even though it wasn’t busy."
• "Service was dreadful."
• "Service was extremely poor."
• "Service poor even though we were sat in front of the kitchen didn’t ask once if everything was ok."
• "Extremely rude and cocky male member of staff waited our table."
• "Staff were quite rude bringing the drinks over, just plonked them on the table."

Food Quality

Pros:

• "Food was utterly delicious, we had a pizza and desert."
• "You can't beat a Frankie and Benny's breakfast they are the best Eggs Benedict Side of fries Hash browns Beans and egg on toast Muffin And free refill coffee Great atmosphere, great food, great staff."
• "I had the mushroom alrefo and it was amazing, lots of mushroom, very creamy and the bread was toasted to perfection."
• "Food was priced reasonably, and was just about the right amount of food for a breakfast."
• "The pizzas were so good, really well made and very tasty."
• "The food is amazing they have made the menu more simple and a great decision, myself and the wife just shared the BBQ platter and it was cooked so well, the steak cooked how I ordered."
• "Food was very very nice."

Cons:

• "alfredo sauce was not what it is supposed to be and chicken way too chewy to be fresh."
• "Eventually when they came they were either tasteless, over cooked or just warm enough."
• "The food was ok nothing special and I wouldn't come running back."
• "Girlfriends salmon was overcooked as we're the peas and beans."
• "The classic ceasar salad probably best avoided, just a plate of lettuce with some croutons."
• "The food is still terrible, literally just a microwave Job. Calzone was as bad as I remember."
• "Food was awful, ordered the bbq chicken and chips with a corn on the cob. Chicken was so dry I couldn’t cut through it."

Atmosphere

Pros:

• "Place was really quiet which is not what we expected but honestly really worth it."
• "We loved the music it created a nice atmosphere."
• "Great atmosphere, great food, great staff."
• "Like all Frankie & Benny's, you know what to expect with the decor and atmosphere."
• "Enjoyed my birthday meal here last night. Very quick service and friendly staff."
• "The atmosphere is great and welcoming."
• "Fantastic place, great hearty food, and good staff that are taking all the necessary actions to help prevent the spread of covid-19. All in all a great experience after such an awful time in the past 5 months."

Cons:

• "No one asked if the food was ok."
• "Only got a star because you have to give it one to put on a review."
• "Wouldn't accept NHS blue card, student discount or 20% discount as downloaded App."
• "We were given kids menus but were then told we couldn't order the kids meals for our children aged just turned 13."
• "Frankie and Benny's has changed for the worse but kept their prices the same."
• "None existent atmosphere, waitress with zero personality."
• "Very very rude the old lady and the red head."