Half Moon, Windlesham Reviews Summary

Service

Pros:

• "Couldn't have been more helpful."
• "The service we received was exemplary. The staff members were friendly, accommodating, and went above and beyond to ensure our comfort and satisfaction throughout our visit."
• "Staff were attentive and friendly."
• "The waiter (the tall lovely, funny guy) dealt with this very professionally and recovered the issue quickly to our satisfaction."
• "The staff were very helpful and friendly and enjoyed interacting with our dogs."
• "Staff were lovely, considerate, unobtrusive yet attentive."
• "Very friendly staff who were very accommodating."

Cons:

• "Service was mega slow though, to the point we ended up missing out on our second round of drinks."
• "Seemed short on staff and the staff they did have although friendly were not very observan apart from one lad."
• "Service wasn’t attentive and no one asked how the food was."
• "Service was incredibly slow to start, had to chase staff to place a drinks order and it wasn’t even busy."
• "Although polite service, it is slow, a small bar made smaller by regulars sitting at the bar."
• "Service was good, but over zealous, having our conversation interrupted by an over enthusiastic waiter."
• "The service was diabolical!! Unbelievably slow!!"

Food Quality

Pros:

• "The Sunday roasts were simply outstanding. The portions were generous, and the food was cooked to perfection."
• "Really great food, great atmosphere, very comfortable, and the staff are very friendly."
• "The food was second to none and all of our 130 guests were full of compliments."
• "The chicken, bacon & pesto pasta was plentiful & very tasty, the lamb shoulder melted in the mouth & both were freshly cooked after ordering."
• "Food fabulous and a good children's menu too."
• "The tender and succulent meat, along with the flavorful vegetables and crispy roast potatoes, made for an incredibly satisfying meal."
• "The food is always excellent."

Cons:

• "Food was a bit expensive for a pub, and tiny portions, with drinks expensive."
• "The pork arrived with a gravy soaked layer of fat, no crackling which was a shame, it was barely warm."
• "Definitely the worst lamb I have ever eaten."
• "Food was awful. Pork belly was tough."
• "The Yorkshire puddings were far too dense and were left by the majority of us."
• "Quality of food was either way too salty or so bland there was little or no taste."
• "The food was awful and utterly overpriced."

Value for Money

Pros:

• "Very enjoyable Sunday lunch - excellent food and drink, reasonably priced and great value for money."
• "At first glance it seemed a tad expensive (although competive for the area) but for the quality & portion size you receive, it is well worth the spend."
• "Worth paying slightly more than most pubs, best beef I've had for ages."

Cons:

• "Not worth the money of £65."
• "Too many bookings and too few staff! A very very disappointing evening."
• "Food was ok but for the price definitely wasn't worth it at all."
• "Such potential, but the food was just completely underwhelming, especially when paying £30/head without drinks."
• "The prices extortionate."
• "The cost is quite pricey so just be wary of the prices."
• "Especially when paying £30/head without drinks."

Ambiance and Setting

Pros:

• "Perfect Venue! pictures don't do it justice! We held our work summer BBQ here and it was really well organised by the Half moon."
• "The pub is in a beautiful location and when we ate there the food was good but the attitude of the staff and management is not good."
• "Nicely furnished pub and welcoming staff."
• "The pub's outdoor seating area provided a perfect spot to soak up the sun's rays."
• "This pub is like the Tardis, huge garden and plenty of room to find a quiet corner inside."
• "The atmosphere was lively and convivial, creating a warm and welcoming ambiance that added to the overall experience."
• "What a gorgeous pub!"

Cons:

• "Was seated outside in the cold after asking for inside."
• "Restaurant area could do with some soft furnishings to absorb noise."
• "Its a shame the management have no control over what goes on in their pub."
• "It started to get chilly as the sun went down so we asked to use the table heater but we were shocked to learn there was a £5 charge to use it!"
• "I do agree with other comments that the dining room is cold however so this could do with addressing in this current climate."
• "Terrible, woefully overpriced food, unkempt/shabby outdoor furniture and a distinct lack of care and attention overall was enough for us to say never again."
• "Stopped for a light bite as a meeting point today and was really impressed with the look of the pub and its garden. It was lovely. Such a shame it was let down by poor overpriced food."

Management and Staff Attitude

Pros:

• "The staff attentive, friendly and happy and Conrad the superb amiable host."
• "Win is fantastic. very accommodating and helpful."
• "The owners could not have been more welcoming or friendly."
• "All of the staff at The Half Moon were so helpful, in particular the managers JS, Heather, Tom and all the lovely bar staff, they really helped make our day special."

Cons:

• "The attitude of the staff and management is not good."
• "Appalling Bank Holiday experience- management should be shot."
• "The service by a waiter who really couldn't care less about our dining experience was appalling to say the least!"
• "Not enough staff for the first weekend of pubs re opening... manager should have been well and truly organised for the first weekend."
• "Lack of accommodating the booking, seated at a table size for 20 although it was a booking for 2."
• "Waiting staff argued and said that the full meal had to be paid for - atrocious customer service!!"
• "Never will we go back as feel we were robbed!"