Stepping Stones Reviews Summary

Service

Pros:

• "The service was excellent."
• "Staff very friendly and helpful, service was quick."
• "We were served by a lovely waitress called Fabienne. Amazing customer service, really really friendly, couldn’t have been more helpful!"
• "Every member of staff who served us was so helpful, attentive and friendly especially Lou who couldn't do enough."
• "The service by the girls in your team was exemplary."
• "Our server Gemma was particularly attentive to our needs and made the whole experience pleasurable."
• "Ryan - our server was pleasant and helpful."

Cons:

• "Called the waitress over (didn't catch her name) explained what she found, she offered her a fresh salad, this was declined. She then offered to get her a plate so she could scrape the salad off. She was actually quite rude."
• "Food service, very slow, maybe due to us being a large party."
• "after speaking to the waitress, she had an attitude problem and walked away when we were telling her our concerns with the food."
• "Waitress forgot multiple times part of the drinks order and did not come to the table between serving food/drinks."
• "Service was unfortunately very slow. We ordered fairly quickly but too a long time to get starters and mains."
• "Having to collect our own cutlery, no napkins and being told to let bar staff know when we had finished our starter was more akin to a motorway service station."
• "We enjoyed our starters but we waited a long time for our main course (1hr)."

Food Quality

Pros:

• "The food and service was excellent."
• "Food was amazing."
• "The food arrived hot and well presented and the portions were generous."
• "The food was absolutely delicious. Served quickly and presented beautifully."
• "All the food was just as we had ordered. Hot and delicious."
• "The food was very nice - scampi and chips for both, followed by tiramisu for me and sticky toffee pudding for my husband."
• "The food was outstanding."

Cons:

• "Mixed grill was full of gristle and fat, lamb was inedible."
• "They burned my first meal then brought out a fish that tasted like it was cooked in old oil."
• "The food was over cooked dry and tasteless."
• "Probably pretty close to the worst steak I’ve ever had."
• "Pasta mains came with a bland tomato sauce (and not much of it)."
• "The chips were also dry."
• "Food was not up to standard 4/10 at the most."

Ambiance

Pros:

• "Has a lovely atmosphere and great friendly staff will definitely go again."
• "The restaurant was well presented and clean, all staff were very polite and friendly."
• "Nice setting too. Spacious but cozy."
• "Atmosphere was lovely and think the fish I had with my fish and chips might’ve been the best I’ve ever had."
• "It was lovely and quiet which made a great intimate date atmosphere."
• "First impressions was great, outside area was lovely."
• "A really nice little pub with a play area for little ones."

Cons:

• "The chairs were old and worn could do with a reupholster."
• "Atmosphere was OK apart from the rude woman who thought it was acceptable to listen to a video on her tablet at full volume rather than use headphones!"
• "Super embarrassed taking my parents here never coming again."
• "We was going to have a dessert but sadly a older couple who sat near us kept looking and starring at me and my family and we felt a little uncomfortable."
• "Needs a bit of modernisation inside, feels a bit dark and like a weatherspoons."
• "There was a very loud group that sat near us so when the meals arrived we asked to be reseated somewhere quieter."
• "Cold meat that could of been a work boot in the mouth, was only slightly warm up by the lukewarm pepper sauce."

Value

Pros:

• "Sunday roast is value for money."
• "Efficient staff, love the menu choice, not over sized portions, fairly priced."
• "Food was amazing and glad value for money."
• "Kids meals very good value for money and they all enjoyed it."
• "The food was okay, reasonably priced."
• "Service was good and prices reasonable."
• "Pricing very reasonable too."

Cons:

• "The food was well over priced."
• "Cost £80 for 4 below average meals, and 4 drinks."
• "Nice place but very over priced."
• "Only negative would be the price of your squash at £2.05 is unreasonable."
• "The portion sizes are dreadful especially the children's menu."
• "The quality of the food was really poor, undercooked in parts and lacking any real taste."
• "The portion sizes are dreadful especially the children's menu."

Special Considerations

Pros:

• "The line of dog bowls available outside if your pet required the use of one was considerate."
• "Our son has autism and nothing is ever too much trouble, they are so accommodating and thankfully he loves it there."
• "Welcomed us with our dog in a dog friendly area of the restaurant."
• "Great pint of beer. Dog bowls and water with dog biscuits as well."
• "Staff were lovely, very accommodating, shout out to Siobhan. Fantastic Gluten Free menu."
• "I was also very impressed with the choices of vegan food on the menu, I enjoyed a salad with cauliflower wings with a side of houmous and flatbread, really tasty and and filling."
• "A very nice touch having a dog survival kit with a blanket, water and some treats as well as the dog menu."

Cons:

• "The outside area would have been lovely to sit in if it hadn't been raining."
• "Also, our dog was not happy his doggy dinner menu is no longer available."
• "Covid-19 could be better, customers not required to use signed one way system at entrance."
• "Although no ice creams on main menu...but there is on children's menu."
• "The kids meal was just chucked on the plate."
• "And the unwillingness of being able to swap food e.g no potatoes but a Yorkshire pudding instead - which I was charged for."
• "They ran out of the all day roast dinner."