Grouse & Claret Reviews Summary

Food Quality

Pros:

• "Good range of starters that you can make into a lighter tapas-style lunch. Baked camembert was excellent."
• "Overall it was a really nice atmosphere, we will be back again, excellent fish and chips!"
• "We tried the fish and chips, buttermilk chicken burger, lasagne, hunters chicken and kebabs - all excellent."
• "The food was excellent quality and good portions"
• "Service was amazing and the food was delicious."
• "Food was of good quality and quantity."
• "The food itself was delicious and well made."

Cons:

• "The two steak and chips that were ordered were very pink and runny and quite chewy"
• "The beef was as tough as leather boots."
• "The food's sadly gone downhill."
• "Not good, food wasn't particularly good quality, wasn't well cooked and it was at festival prices."
• "The meals were very disappointing for the price."
• "40 minutes to cook a plain chicken burger and it was pink and not cooked properly."
• "The food is overpriced and the service is slow."

Staff and Service

Pros:

• "It's a welcoming restaurant with pleasant staff"
• "The food was good and the service was absolutely fine."
• "The kindest staff here especially a shout out to Julie who went out of her way to help when things were very busy!"
• "We were greeted warmly and all of the staff were fantastic."
• "Michelle, our waitress was very pleasant and informative"
• "The staff were all friendly and helpful, the room spacious."
• "The staff were lovely and the barman made a mean larger shandy😀."

Cons:

• "food order taken by yet another member of staff not so friendly"
• "THE PLACE IS DATED. NO VERY CLEAN. THE WAITER NO VERY FRIENDLY, NO MUCH KNOWLEDGE ABOUT THE MENU."
• "Staff were new or didn't know what they were doing. Needs better supervisor."
• "This manager need to be trained to handle such a large restaurant or replaced"
• "Sunday evening 20 30 hours called in for a drink. Greeted by someone on the door, not very friendly."
• "Staff seemed totally disinterested, unfriendly and we felt unwelcome."
• "The young female waitress seemed inept and did not seem to know her job."

Facilities and Cleanliness

Pros:

• "Our room was very nice, quite basic storage but obviously recently refurbished so modern and clean looking."
• "The rooms themselves were cosy and clean with tea and coffee amenities included."
• "The whole place was very clean and had a great atmosphere."
• "Bedrooms clean and spacious."
• "The room was lovely, nicely decorated and really clean."
• "The pitches were maintained to a high specification, the toilets and showers were spotless, the grounds were spotless."
• "Lovely place and staff, room spotless and up to date."

Cons:

• "The only negative point for us is the toilet facilities definitely need upgrading especially for the cost of the stay per night the facilities should and could be better."
• "The bathroom decor reminded me of a hospital from the 90s and the cleanliness of a public toilet."
• "Outside the window is a view of the bins and air-conditioning units that again ran continuously day and night."
• "Toilets could do with a refurb."
• "The room is dated, not properly cleaned and seemed just like a grubby pub."
• "We sat in a cold corner hardly any lighting"
• "Absolutely appalling that there has been £70 taken from my account and you can not acknowledge this therefore you say you are unable to return £70."