Modality - Handsworth Wood Medical Centre Reviews Summary

Appointment System

Pros:

• "I've had pleasant experiences whenever I've contacted the surgery."
• "Joined call queue again today and received a callback."
• "I pressed the option to get a callback when and I got one after some time."
• "The doctors take care of you no matter what."
• "I called again at 3pm and selected a different option and managed to get through to a human being."
• "Thankyou so much Dr Khan, Dr Ahmed, Dr butler, Dr Chandan."
• "Had a canadian medical here and where I suffer with ptsd from the army I had an episode but the staff here were very professional and kind towards me which made it alot easier for my episode to be calmed down."

Cons:

• "It’s IMPOSSIBLE to get an appointment by phone, some days I have been calling from 8am and waiting 20/30/50 minutes with no answer."
• "Absolutely awful practice. NEVER give appointments out unless your dying!"
• "This surgery seriously needs shutting down, never known anything like it."
• "Been trying to get through ALL WEEK. Dialled 200 times every single day without the call connecting!"
• "Getting an appointment at this surgery is likely winning the lottery."
• "A surgery that will pick up your call after 2.5 hours and still refuse to give you an appointment."
• "Complete joke. Im always on hold for 20mins or more ill be lucky if I dont gt to the front and they don't hang up."

Staff Professionalism

Pros:

• "The staff were really lovely and I felt it was pretty efficient overall."
• "The doctors and nurses have always given me a high level of care - as they do for all their patients."
• "This professional was very respectful and even she put Peppa pig on the computer in the room."
• "Doctors are friendly and good in my experience."
• "I can't begin to imagine how difficult it is for them working through the pandemic."
• "I am grateful to the staff at HWMC, and in particular the Practice Manager and Dr Parmar for their dedication towards patient care and their needs."
• "Thankyou for all your help and support ♥️"

Cons:

• "Very rude staff specially black lady she doesn't know her job."
• "Julie on reception is an absolute pig, it’s disgraceful that she thinks she can talk to people however."
• "Very rude and abrupt receptionist who behave jas if they are more medical trained than the doctors."
• "Extreme rude receptionists and highly unprofessional Doctors."
• "Five useless, lazy ladies sitting at a reception desk."
• "Reception staff are just as bad, They need shutting down!"
• "the worst gp i have ever seen in my life...the reception people are so unprofessional so uneducated that they didn't even know how to speak with people."

Facility Conditions

Pros:

• "The staff were nice though as we did get seen rather quickly."

Cons:

• "The building itself should get renovated, everything there is too old and it doesn't look nice! Toilets..only go there if u really have to, no soap, no toilet roll, no antibac gel, nothing."
• "Its ludicrous that numerous patients are forced to stand in a tiny reception area trying to avoid being hit by an automatic door."
• "What a pile of pants this place is. Parking is a complete joke."