One Body LDN | East - Physiotherapy East London Reviews Summary

Therapist Expertise and Professionalism

Pros:

• "Chloe was great very informative and made sure I was feeling ok during the session!"
• "Luis exhibited a deep understanding of my specific needs, addressing muscle tightness and tension with remarkable skill and precision."
• "Ella is a brilliant professional and I couldn’t recommend working with her more."
• "Emmanuel was amazing- He thoroughly assessed my concerns, talked me through a really comprehensive plan for my massage."
• "Kurt's adjustments were precise, gentle, and remarkably effective."
• "Molly was absolutely fantastic, very professional and friendly."
• "Rebecca has been treating my neck injury for the last 2 months and she did wonders."
• "Been seeing Rebecca for a few years now to help manage my long term back issues."

Cons:

• "Though I felt that they have a tendency to convert client into long term treatment sessions under insurance."
• "Not giving 5 as Ts and Cs around their discounts are not written down anywhere; felt like they were making up an excuse for not providing the full discount."

Facilities and Location

Pros:

• "The environment is not only aesthetically pleasing but also contributes to a great overall experience."
• "The place is nice and clean. Make you feel comfortable and relax."
• "Added bonus is the quality of the facilities!"
• "Great physio session with Georgi. Really took the time to understand my issue before giving the right amount of treatment."
• "Super nice and clean space compared to other physios I've been to."
• "Brand New branch with easy access to Old Street/Liverpool Street station."
• "Very cool, fantastic location, very smart."
• "Nicely decorated and modern space. Great service from start to finish."

Cons:

• -

Customer Service and Communication

Pros:

• "I felt really comfortable throughout the session and appreciated the information and explanations given."
• "Communication was excellent, the massage targeted what I needed."
• "Ella is fantastic with diagnosis and treatment, fixed my arm and back right up."
• "I felt much looser and relaxed after the massage Georgina and the rest of the staff are really friendly and welcoming."
• "Luke is confident and proactive to give extra advice and information accordingly."
• "Really easy to book and a nice studio. Reasonably priced and the physiotherapists are great."
• "Been seeing Emmanuel at One Body LDN | East for the last 3 weeks following surgery on my PCL and the sessions have been great."
• "The reception team is super helpful, and my physio (Luke) was very thorough and helpful in managing my back pain."

Cons:

• "No negative excerpts found regarding customer service and communication."