Physio4Life Reviews Summary

Professionalism and Expertise

Pros:

• "Mike Rosenstock... Very knowledgeable and with a calm and professional approach."
• "Stuart was extremely knowledgeable and friendly."
• "Darren made a clear and comprehensive plan each week that adapted to the marathon training needs as the recovery continued."
• "Maria correctly diagnosed me with scoliosis, her physiological knowledge was really impressive."
• "John... diagnosed the right cause straight away."
• "Jessica Zaayman... quickly diagnosed the cause of the problem I had with my knee."
• "Peter Pavlides showed great know how and reassurance to diagnose my issue with my elbow."

Cons:

• "The practitioners have not paid attention to medical history clearly evidenced by the reports, and interventions have led to severe injury triggered by methods engaged by the practitioner."
• "The clinic owner, a physiotherapist himself, communicates with microaggressions and is not amenable to discussion of error."
• "While some of the practitioners are regulated and are professional the clinical procedures, customer service, complaints processes and business operations are appalling."
• "Some of the practitioners are not being regulated by a regulatory body."
• "Unfortunately I ended up with gaining a problem after the osteopath session."
• "Poor drainage technique and zero focus on lymph drainage."
• "The practice shirks responsibility, and some of the practitioners are not being regulated by a regulatory body."

Customer Service and Responsiveness

Pros:

• "Very easy to get to from the stations (Putney overground and East Putney), very clean and easy to pay and book."
• "The day after my consultation, she followed up with a series of prescribed stretches, and has been exceptionally responsive in providing me with the necessary documentation in support of an insurance claim that I need to make."
• "All the staff are friendly and helpful."
• "The reception staff are also incredibly friendly and helpful."
• "The front of house team are always friendly and helpful."
• "Also friendly receptionist staff, clean and easy to book appointments."
• "The people are very friendly and helpful."

Cons:

• "Shame that a practice of that size wouldn’t be willing to deal with a complain and be greedy of 15 min follow up check of some damage created."
• "They showed no flexibility and the manager and Director were not available to speak to me."
• "The clinical triage process and complaint process is unprofessional resulting in clients chasing responses."
• "Their customer service is very poor."
• "The day before the appointment the receptionist called me to say that rescheduled appointment is not available any longer and only paid one is available. She sounded very unfriendly and pushy."
• "Clearly I couldn’t do those exercise as I was still in pain."
• "Went there for two sessions with an arm/back/shoulder injury. First session minor rub on the injured area which barely alleviated the pain and the second session no treatment on the wounded area other than telling me to go home and do those exercises."

Facilities and Accessibility

Pros:

• "Since joining physio4life during May 2020 (during Covid 19) the practice has always been incredibly clean, safe and highly organised."
• "The clinic also has an area with brand new gym equipment - which helps with the exercises."
• "Physio4Life also has appointments until late in the evenings, which is very helpful in accommodating people who work late."
• "The clinic is clearly very well run, giving you regular reminders for appointments."

Cons:

• "Unfortunately, the lady who did my drainage was very inexperienced and did a pretty bad job."