One Body LDN - Physiotherapy London Bridge Reviews Summary

Professionalism

Pros:

• "Magenta's professionalism stood out immediately."
• "He gave me great confidence in achieving my recovery thanks to his enthusiasm, clear expertise and professionalism."
• "The receptionist is very kind."
• "The wider team are great too, from the receptionists to other physios you meet on the floor!"
• "I really commend him for the way he explained the nature of the injury to me, he was so empathetic and supportive."
• "Exceptional physio Care - A Remarkable Recovery."
• "I've been incredibly impressed by their expertise, professionalism, and friendly service."
• "I was supported by Janine who was friendly and helpful and able to accommodate me on the same day."
• "He treated me with respect and dignity at all times throughout the process."
• "I would 100% recommend her and One Body!"

Cons:

• "Her attitude during the assessment was completely unprofessional."
• "This comment was unprofessional, unnecessary and only triggered more anxiety."
• "I also have to mention that I was rushed out of the room, because she didn’t manage her time effectively."
• "The program sent didn’t mention how often the exercises should be done."
• "Received a very abrupt and cold answer."

Knowledge and Expertise

Pros:

• "Magenta is undoubtedly a highly skilled individual, and her expertise shines through."
• "My first session was with Mridul who was fantastic as he took the time to clearly explain to me the results of my MRI."
• "Amazing physio therapists. I was lucky enough to have both Danni and Claudia, both very experienced and knew exactly what my issues were instantly."
• "I cannot recommend her enough for her professionalism, dedication and commitment!"
• "The physiotherapist listened to me carefully, did a full analysis of my current and previous injuries and assessed my current form."
• "Kurt's expertise and commitment to my recovery were truly exceptional."
• "She is very knowledgeable and also gave me home exercise to make sure I continue to progress."
• "I have been seeing Danielle weekly for the past couple of months to treat tendinitis in my left elbow and she has been absolutely brilliant."

Cons:

• "Isobel looked unsure and frustrated."
• "It was a waste of time and money."

Communication

Pros:

• "Throughout the massage, she talked me through her techniques, ensuring I understood how the treatment was benefiting me."
• "He was knowledgeable and communicated very clearly through the consultation and treatment."

Cons:

• "The only minor issue I encountered was that I was not aware of the '50% NEW CLIENT ONLY' offer."
• "However, it would have been a nice touch if the establishment had proactively reached out to me to inform me about this offer."

Treatment and Recovery

Pros:

• "The pain was gone by the evening."
• "I have been seeing Magenta on a weekly basis for the past months following a complicated ankle fracture."
• "Hamish identified the potential nature of the injury, immediately referred me to a specialist."
• "I've also had a sports massage from him, and I walked out of there feeling so much lighter."
• "My muscles were very tight on arrival, and he made me feel so much better."

Cons:

• "Isobel could learn a few empathy skills from them."

Customer Service

Pros:

• "The reception. They have always been very polite, professional and accommodating."
• "I was contacted by the team for a discount of 50% off a sports massage as a birthday promotion."

Overall Experience

Pros:

• "Every session has been excellent."
• "From start to finish, it has been a 5-star experience."
• "My whole experience was perfect."

Cons:

• "No negatives to report, will be coming back."

Recommendations

Pros:

• "Would definitely recommend."
• "Highly recommended!"
• "I would 100% recommend her and One Body!"
• "Would certainly recommend them to others seeking physiotherapy."

Cons:

• "I would not recommend this place to anyone who is really in need of professional help."

Improvement Suggestions

To enhance the service quality and customer experience, consider the following suggestions:

• Improving communication regarding promotions and offers.
• Ensuring that treatment plans are clearly communicated and documented, including the frequency and duration of exercises.
• Addressing issues of professionalism and time management.
• Strengthening empathy skills where needed.