Lotus Dental and Aesthetics Clinic Reviews Summary

Customer Service

Pros:

• "Excellent and friendly customer service."
• "The receptionists are lovely and so welcoming."
• "Every staff member is really friendly."
• "The staff is very warm and friendly, especially Dayna was very helpful when I wanted to book appointments over the phone or if I had any questions to be answered."
• "The staff is very friendly and always ready to help."
• "Very professional and always received a warm welcome."
• "It was very welcoming, all the members of staff from receptionist to the medical team were very pleasant."

Cons:

• "I don't feel comfortable giving feedback to the practice about my experience because frankly they side with the dentist always."
• "They're not open to negative feedback or critique."
• "I began noticing a lot of disorganisation which put me off them very early in the process."
• "I found them very very rude and felt unsafe as no one in there had on a mask!"
• "To be honest, I would not even give the Lotus Clinic a 1. Terrible service. Find another clinic who doesn't lie."
• "Thank you for calling me and offering me a 50 pound refund with the condition I delete the previous review."
• "The Free consultation is basically a hook where they get the 50 gbp for the second appointment where the dentist after 10 min check gives you an inflated quote for treatment."

Treatment Quality

Pros:

• "The outcome is FIRST CLASS."
• "Dr Frankl is very highly skilled dentist."
• "The result of my teeth straightening is just fabulous."
• "The dentists at this super-modern ultra-friendly, efficient, beautifully designed clinic did an excellent job at a price that turned out a good 15 percent cheaper than elsewhere."
• "Replaced and extended an implanted bridge and implanted several individual teeth. Very happy with the treatment and aesthetics and they always respond and treat immediately if something breaks!"
• "Dental implantation was as quick and as pain-free as possible."
• "I now have the implants I thought were impossible. They look so good, I am pleased."

Cons:

• "In my first session, Dr. C. Barbaricly Brutalised his way through my mouth like he was working on a cadaver."
• "Also, the teeth whitening did absolutely nothing, even after meticulously following the instructions I’ve seen no change."
• "I'm not happy with the implant."
• "The biggest mistake I did was wanting to proceed with my composites with this clinic. Their staff are not trained in this field at all & I would not recommend them to anyone."
• "The results I received are not as advertised and I'm really disheartened by that."
• "Instead of gentle peeling my skin was coming off in layers, I couldn’t go to work."
• "At the end of a very drawn-out process of using their braces, my teeth aren’t even fully straight which we spent almost a year trying to correct due to my unhappiness with the results."

Clinic Environment

Pros:

• "Such a well-kept, clean, professional environment."
• "The place is always clean and presentable."
• "The clinic is clean and the team are highly skilled."
• "The clinic is located in a lovingly converted Victorian home and is beautiful, more like a spa than a dental clinic."
• "The actual clinic itself is spotless, beautifully laid out, there is even a patio door leading to a lovely garden outside."
• "I am so so happy with this place- results of my treatment, cleanliness, hygienic wise, the therapist."
• "They finished off my full mouth implants after the finest dental went bust, were so quick and fuss free, my dentist was amazing and did a wonderful job completing my treatment within 6 weeks, all so friendly and helpful especially the girls on the reception."

Cons:

• "Sometimes the car park was full but there is ample parking available outside and in the surrounding streets."
• "Parking limited."
• "They are liars in many ways. Number 1 they day there is parking on forecourt but only room for 4 cars so both times I went I could not park and road has restrictions so no parking in daytime at all."
• "The clinic is near Golders Green Underground Station and is about 2 miles from my home--not the closest clinic to me but not far either."