1st Folding Sliding Doors Reviews Summary

Customer Service

Pros:

• "They helped me source warranty replacement parts for my doors, which were not bought from them and they were under no obligations to do but they did it out of kindness."
• "A special mention for one engineers, Shane, who went above and beyond the call of duty to make sure our problems were solved."
• "Brilliant customer service from start to finish - the total team from consultation, fitting & aftercare."
• "Daniel delivered a new handle personally the next day and was extremely helpful."
• "Very punctual for all their appointments from initial survey to fitting."
• "Marcus and his team do a great job with fantastic back up."
• "1st Folding were incredibly responsive, sending someone out to assess the problem within days and then arranging a free repair under our warranty with no complaints."

Cons:

• "The fitters used an angle grinder without covering anything in the room with dust sheets."
• "Did not respond to my complaint about this. I complained again and got a two line response with no apology."
• "We have emailed Marcus with complaint, but received no response so far."
• "Its been almost a month, and I have called regularly every week to inquire, and am every time I am given some implausible excuse why I haven’t received the quote or any other information."
• "They did not even allow me to repair myself as they claim this voids the warranty."
• "They couldn't finish the job because it was now dark and promised to return in the Monday. They never returned."
• "When you call, there is no one to take care of the call, They promise they will call back, they never do, they promise they will come, they don't."

Product Quality

Pros:

• "We are super happy with our new folding patio doors and roof light."
• "The windows are excellent quality and the install by the guys went smoothly, they took so much trouble and care."
• "They managed to do a 10.5m run of sliding doors over only 3 doors, which is a lot of glass, but their invisible profiles they use is outstanding."
• "I got large bi-folding doors from 1st FSD, which look and work great."
• "The windows replacing old metal frames have transformed the rooms."
• "Quality German manufacturing product."
• "The final doors & kitchen window met all our expectations and they have transformed our kitchen living space."

Cons:

• "Subsequently I have had two further returns, one to fit a correct coloured sill! and the second visit 10 weeks later to fix the locking mechanism which the original fitters had drilled incorrectly."
• "Frame was fitted poorly and still no actual doors installed with no indication of an install date and it's now September."
• "Once installed we reviewed the glass which wasn’t good enough and we were getting warping when looking through the glass."
• "I have had nothing but problems with the internal blinds supplied, this has now been going on 3 years, they work one minute then not the next."
• "Fitters turned up with new door 26 August 2021 and when the unwrapped door realised it had no glass in it and that the side window was clear rather than satin as ordered."
• "The 20mm sliders we went for had an overhang that we weren’t warned about because of the height which takes away from the effect slightly and was a bit disappointing."
• "Bi-folding doors that now have numerous holes in where they shouldn't due to the drilling required in the doors."

Installation and Delivery

Pros:

• "Danny and his team turned around some lovely triple panel doors and a fixed pane for us in record time."
• "The engineers who came and fitted the doors and windows could not have been nicer and fitted everything to a really high standard."
• "The building team were quick, efficient and cleaned up beautifully."
• "After speaking to them, we were able to split the installation over two separate visits."
• "The installation work has been very professional and we have had a follow-up visit to ensure the work has been carried out properly."
• "We needed them quickly to finish a build and they didn't disappoint - totally delivered the goods!"
• "Installation went perfectly, and now we have beautiful brand new doors!"

Cons:

• "3 cancelled installation dates."
• "Installation due to take place 22 July 2021 over three months later."
• "Basic admin errors led to the wrong sized doors being ordered after months of wait."
• "They went to get a 'sill' which they had not been supplied with and left me with a gaping hole in my house in one of the coldest days in winter and came back 6 hours later with the sill."
• "Had 2 windows and some large doors installed June 2022… still waiting for new parts and repairs to be made 7+ months later."
• "Installation was finished nearly 8 weeks after the measurements were taken when I was told it would be 2-3 weeks."
• "They created carnage and then told me the doors had been ordered at an incorrect size."

Value and Pricing

Pros:

• "All this for a the best price I could get on the market."
• "They are also extraordinarily good value - I did a lot of diligent research into various options and they were the best value by a decent margin."
• "Excellent value windows and doors that we came back to these guys for once we were doing our loft, would recommend."
• "These guys were competitively priced and the overall impression we got from our dealings swung it in their favour."
• "We now have good working sliding doors (35mm option). Love them!"
• "It was worth every penny."
• "Great Product. Good Price but is it worth it for the grief? NO."

Cons:

• "And then we were told that the job was too difficult and to do it would cost up to twice as much as the initial quote."
• "They had to order a new door from the factory which had a four week lead time."
• "After 6 weeks no one from their technical team has showed up to any appointment."
• "They did not even allow me to repair myself as they claim this voids the warranty."
• "The company has been out twice to adjust my bifolding doors and fix a broken magnet."
• "They couldn't finish the job because it was now dark and promised to return in the Monday. They never returned."
• "We still have a bitter taste from dealing with this company and were not pleased how they dealt with it and it took a very long time until we got final resolution (a rebate was given)."