Perkins Estate Agents Reviews Summary

Customer Service

Pros:

• "I always found Jay being friendly and easy to talk to."
• "Syar Taheri was extremely responsive and professional from the moment I contacted them."
• "Jay has been great at following up, unlike many agents who say they will."
• "Had a great experience with the entire team, especially Syar, Hassan & Shannon were very helpful with the processing of renting a house."
• "Shannon was recommended and she didn’t disappoint - she was straight forward and knowledgeable."
• "I recently rented a home through Perkins estate agent and found Syar to be the most helpful estate agent I have come across to date!"
• "Shannon and the rest of the team have been nothing but supportive and 100% committed to the sale of my property."
• "The whole team at Perkins have very good understanding of the customer’s needs and I would like to commend them on this."

Cons:

• "I had an incredibly disappointing experience with Perkins in Greenford."
• "As a buyer I found this company quite difficult to work with."
• "I felt whenever I called the office it was almost adversarial, which made having a discussion quite challenging."
• "I also felt their knowledge wasn't equal to other local estate agents."
• "Maybe they are better with sellers, but I was genuinely surprised by the high google rating."
• "Very unprofessional and bad communication, the staff are very disrespectful towards the customers."
• "The staff think they are here to walk over the customer they are dealing with, Customers are always right."

Professionalism and Efficiency

Pros:

• "I had the pleasure of dealing with Syar when renting out my property. He was efficient, helpful and very respectful."
• "Thank you Hassan for your amazing service in helping us to move to our dream house. You have been brilliant throughout the process."
• "I have just recently let my property with Perkins & Co. & found Syer to be very efficient, professional & very understanding."
• "Great experience from the very first call. Hassan is a true asset to the company."
• "The Professionalism throughout the whole transaction has been consistent."
• "Shannon and Hassan have been professional, helpful and courteous throughout the whole sale process."
• "Jay was extremely helpful and efficient. All queries have been handled in a professional and timely manner."
• "Great experience viewing properties with Miraj from Perkins. Spent plenty of time looking through the property."

Cons:

• "I wasn't impressed previously when I wanted to sell my flat."
• "Its a scam. They took my holding deposit and not refunding me back."
• "Perkins required a deposit to place an offer on a rental property but the landlord did not agree and they did return it without a problem."
• "BEAWARE! These guys ask people to go and give them good reviews online after viewings."
• "Very unprofessional and bad communication, the staff are very disrespectful towards the customers."

Communication and Responsiveness

Pros:

• "Hassan is a true asset to the company. I had many agents come to the property but the service provided by Hassan and the team has been amazing."
• "I just want to say how great Hassan is. He really looks after the customer and builds great relationships with each customer he interacts with."
• "I spoke to Jay who has been very helpful in my property search. He has been brilliant at answering all of my questions."
• "Excellent service, the attention I received was incredible, they found times to match with mine to show me some views."
• "I have been a contractor for Perkins Estates Agents providing inventories & EPC’s for just over a year. I find the whole team very friendly, prompt to deal with queries, easy to communicate with."
• "Hassan has been really friendly and helpful. He has followed-up on my inquiries and tried to accommodate my timetable to show me the property I've been interested in."
• "Dealing with Hassan has been a smooth and easy process, helping me with every query and questions I've had about the property."
• "The team were brilliant in helping us secure a property. They always responded and were so friendly, polite and quick to action pending tasks."

Cons:

• "I had an incredibly disappointing experience with Perkins in Greenford. When I called to inquire about their services, the representative I spoke to was extremely unprofessional."
• "I also felt their knowledge wasn't equal to other local estate agents, who knew the area very well."
• "I felt whenever I called the office it was almost adversarial, which made having a discussion quite challenging."
• "Even when dealing with a sale, I often received quite contradictory information including about length of tenancy."
• "Very unprofessional and bad communication, the staff are very disrespectful towards the customers."