UK Hybrid Battery Repair & Reconditioning Service London Reviews Summary

Category: Electric motor repair shop

Address: 42B Bideford Ave, Perivale, Greenford UB6 7PP, United Kingdom

Phone: +447503008686

Rating: 4.7
based on 128 reviews.

Professionalism in Service

Pros:

  • "They are very professional at hybrid vehicles."
  • "Very skilled and experienced."
  • "These guys know how to make you feel confident in their analysis of the battery problem."
  • "The right job done at the right price, faster than expected, kindly and professional."
  • "Excellent service and very reasonable labour charges (considering it’s a full-day job)."
  • "Professional staff. They know what they are doing."
  • "Professional and polite and as for the car, its like a brand new one."

Cons:

  • "Very poor service, they don't know what they are doing."
  • "Completely unprofessional."
  • "Worst experience with a mechanic in a long time."

Customer Service and Communication

Pros:

  • "I called at 9am to ask for a hybrid battery replacement and at 12 someone was working on the car already."
  • "My car was stuck on the street away from my home, so looking online and finding this company that was not far away and had such glowing reviews was fantastic news."
  • "They diagnosed the issue quickly and gave us a very competitive price to replace it."
  • "Had a Hybrid issue with my Lexus GS450h been to alot of tech. Specialist no one manage to sort it out."
  • "Prompt, efficient and cheaper than Toyota dealership."
  • "Brilliant service, called to understand what options were available to repair 12 year old Toyota Prius battery."
  • "Highly professional and friendly staff."

Cons:

  • "The next day I decided to head back to the garage and I was ready just to pick up the car and go elsewhere."
  • "Speak their own language which is Punjabi and Urdu, one should realise that they are in the UK and other people may not understand what they are saying."
  • "They won’t let you see what they are doing to your car."

Quality of Repairs and Services

Pros:

  • "Now my car working perfectly fine."
  • "The AA came to pick up my Prius and towed it to their garage. Only a few hours later it was all fixed, which was amazingly quick."
  • "Brilliant service. Great mechanic/technician."
  • "The car is as good as new now with much improved fuel economy."
  • "Using a computer diagnostic tool he confirmed the battery condition."
  • "Superb service they know what they are doing very friendly staff."

Cons:

  • "The cars turbo blew up after 1 week of driving the car."
  • "Then after 2 weeks driving the same issues came."
  • "DO NOT TRUST THIS GUY, he tells you that they know everything and can fix your car, charge you for basic diagnostic test."

Price and Value

Pros:

  • "And at a competitive price. So happy to give 5 stars."
  • "They charge half the price of any main dealer but the service is no less."
  • "All in all in few hours I got a crash course on Hybrid Cars by the team which gave me confidence as this is my first ever Hybrid car."
  • "I went for a new one! Brilliant service! Brilliant prices!"

Cons:

  • "They then kept the car for 1 month and could not fix it. Only agreed to pay back £2500 of the £3799 that I paid."
  • "The next day I decided to head back to the garage and I was ready just to pick up the car and go elsewhere, when I got there I was told the car was fixed (without being given a job quote or no communication at all)."

Honesty and Transparency

Pros:

  • "Based on the hybrid battery product one selects, you'll get a certain amount of guarantee which is very reassuring."
  • "A friend pointed me towards these guys! Thank goodness he did; they drove to me less than 24hrs later quite a way from London."
  • "I would highly highly recommend them. As a woman, I felt respected and not patronised like in previous experiences."
  • "I took it to three Japanese import 'specialist' and they told me the hybrid battery needs replacing."

Cons:

  • "Bought a BMW 3 Series from Hassan to find that it had been clocked."
  • "I am seriously disappointed about this repairs place."
  • "Can’t recommend them for many reasons and in particular the following; Completely unprofessional."
  • "They won’t let you see what they are doing to your car. You will be forced to sit in office whilst they do the job."

Thanks! Your review is awaiting moderation.