UK Hybrid Battery Repair & Reconditioning Service London Reviews Summary

Professionalism in Service

Pros:

• "They are very professional at hybrid vehicles."
• "Very skilled and experienced."
• "These guys know how to make you feel confident in their analysis of the battery problem."
• "The right job done at the right price, faster than expected, kindly and professional."
• "Excellent service and very reasonable labour charges (considering it’s a full-day job)."
• "Professional staff. They know what they are doing."
• "Professional and polite and as for the car, its like a brand new one."

Cons:

• "Very poor service, they don't know what they are doing."
• "Completely unprofessional."
• "Worst experience with a mechanic in a long time."

Customer Service and Communication

Pros:

• "I called at 9am to ask for a hybrid battery replacement and at 12 someone was working on the car already."
• "My car was stuck on the street away from my home, so looking online and finding this company that was not far away and had such glowing reviews was fantastic news."
• "They diagnosed the issue quickly and gave us a very competitive price to replace it."
• "Had a Hybrid issue with my Lexus GS450h been to alot of tech. Specialist no one manage to sort it out."
• "Prompt, efficient and cheaper than Toyota dealership."
• "Brilliant service, called to understand what options were available to repair 12 year old Toyota Prius battery."
• "Highly professional and friendly staff."

Cons:

• "The next day I decided to head back to the garage and I was ready just to pick up the car and go elsewhere."
• "Speak their own language which is Punjabi and Urdu, one should realise that they are in the UK and other people may not understand what they are saying."
• "They won’t let you see what they are doing to your car."

Quality of Repairs and Services

Pros:

• "Now my car working perfectly fine."
• "The AA came to pick up my Prius and towed it to their garage. Only a few hours later it was all fixed, which was amazingly quick."
• "Brilliant service. Great mechanic/technician."
• "The car is as good as new now with much improved fuel economy."
• "Using a computer diagnostic tool he confirmed the battery condition."
• "Superb service they know what they are doing very friendly staff."

Cons:

• "The cars turbo blew up after 1 week of driving the car."
• "Then after 2 weeks driving the same issues came."
• "DO NOT TRUST THIS GUY, he tells you that they know everything and can fix your car, charge you for basic diagnostic test."

Price and Value

Pros:

• "And at a competitive price. So happy to give 5 stars."
• "They charge half the price of any main dealer but the service is no less."
• "All in all in few hours I got a crash course on Hybrid Cars by the team which gave me confidence as this is my first ever Hybrid car."
• "I went for a new one! Brilliant service! Brilliant prices!"

Cons:

• "They then kept the car for 1 month and could not fix it. Only agreed to pay back £2500 of the £3799 that I paid."
• "The next day I decided to head back to the garage and I was ready just to pick up the car and go elsewhere, when I got there I was told the car was fixed (without being given a job quote or no communication at all)."

Honesty and Transparency

Pros:

• "Based on the hybrid battery product one selects, you'll get a certain amount of guarantee which is very reassuring."
• "A friend pointed me towards these guys! Thank goodness he did; they drove to me less than 24hrs later quite a way from London."
• "I would highly highly recommend them. As a woman, I felt respected and not patronised like in previous experiences."
• "I took it to three Japanese import 'specialist' and they told me the hybrid battery needs replacing."

Cons:

• "Bought a BMW 3 Series from Hassan to find that it had been clocked."
• "I am seriously disappointed about this repairs place."
• "Can’t recommend them for many reasons and in particular the following; Completely unprofessional."
• "They won’t let you see what they are doing to your car. You will be forced to sit in office whilst they do the job."