wagamama bromley Reviews Summary

Service

Pros:

• "Good food pretty fast service and fast meal service."
• "Service was excellent. I came here with my two daughters and grandkids."
• "Customer service gets top Mark's for me. Very helpful with suggestions on which menus to pick."
• "The staff were so friendly and made me feel more than well."
• "The girl outside was so lovely chatting with us and the service inside was beyond anything I expected."
• "The manager Simona was so lovely, she made us feel very welcome."
• "Our waiter Jonathon was super friendly and gave us some great recommendations."
• "Customer service was even better we were served by a lovely young lady aradni she kept checking on us making sure we were happy with our food."
• "Staff courteous, restaurant clean."
• "Service was excellent."
• "The young waitress that served us was lovely and was trying to do anything she could to look after us."
• "Staff at this branch are so friendly and very attentive."
• "The service here is always great, you get seated and served quickly and always by a pleasant server."
• "Molly service is amazing she lovely best customer service I have had in a long time."
• "Very good restaurant very spacious and the staff are very nice food was delicious and came fast."
• "The staff was polite with attention to our girls and the food was fabulous."

Cons:

• "All staff we interacted with had an “in your face” approach and constantly asked us if we need anything else, if they can take our plates and drinks (which were not finished), we felt rushed out."
• "Customer service was slacking a bit as in just put the food down and walked off didn’t ask if we wanted anything extra like more drinks etc."
• "The waiting staff were rude and ignorant."
• "Had to wait 10 minutes for staff to take our drinks order."
• "Management did very little to apologise for their errors and we were often left unable to find a server to assist us with our issues."
• "They had run out of nearly everything and they need to sack the chef."
• "Visited today with the family. Brought us the kids meals 10 minutes before one of the adults mains."
• "If the long wait and poor service doesn't put you off, the lukewarm slops, and over emotional staff will seal the deal."