Ginza Japanese Teppan-Yaki Reviews Summary

Service

Pros:

• "The service was amazing the woman that receive us in the entrance was adorable and the cook that prepare the food in front of us, it was paying attention in all the details."
• "Such lovely service and very attentive chef."
• "Our host Andy was extremely friendly and kind."
• "The staff are really friendly and make it an enjoyable and varied dining experience."
• "Staff were attentive and asked enough for drinks but not too much."
• "The staff are friendly and professional, it was entertaining to see the chef cook right in front."
• "Waitress polite and friendly could not have ask for a better night."

Cons:

• "Some of the staff were very rude."
• "Terrible customer service. The draught beer was off, asked for the same beer that was on draught, which cost £4.90per pint, two bottles £8.40. She would not adjust price to the same as the draught price, her comment was '' take it or leave it ``. I left it and the restaurant."
• "Avoid avoid avoid!! I would leave zero stars if I could. Staff was rude, soon as we entered the restaurant."
• "Not once did any member of staff check up on us or ask us if we wanted more drinks etc."
• "Extremely rude staff, ruined what was supposed to be a celebratory dinner."
• "Staff felt unfriendly, zero sense of welcoming."
• "The service was awful we only had our seat at the table an hour and we were constantly harassed to finish as they had another booking."

Food Quality

Pros:

• "Great food! Ginza Delux is fantastic!! Great night with superb food and entertainment."
• "Absolutely amazing food this is a 5* restaurant 😋 not cheap but the best Japanese food ever."
• "Both quality entertainment and delicious food watching the chef's prepare the meals was interesting."
• "The lobster was again the highlight for me, but all the dishes there are delightful."
• "All food was very well prepared, cooked and seasoned."
• "The food was definitely tasty and it's fun to watch the chefs cook it for you in front of you. I would say that it's quite expensive for what you get."
• "The food was delicious. The best quality seafood I have tried here in the UK."

Cons:

• "Overall, the food was ok but afterwards we all suffered with digestive issues the following day and for the cost of £206, there wasn't that much food to eat either."
• "Some of the food tastes under-seasoned and sometimes overcooked."
• "Watching live lobsters being grilled is a very unpleasant way to spend the evening."
• "Every dish tasted the same, either overpoweringly of garlic butter or drowned in soy sauce."
• "The food is awful, low quality, bland with no flavour, everything tastes the same... like burnt griddle?"
• "By far the worst Japanese restaurant I ever been in UK."
• "Food was bland and boring."

Value for Money

Pros:

• "Really reasonably priced."
• "You get all that for a very reasonable price."
• "The food was excellent quality and really good value for money."
• "Polite waiters/waitresses and reasonably priced too!"
• "The price for the quality was completely worth it."
• "Delicious food, not too expensive was worth the value for the dishes!"
• "Service excellent and we had the Sunday lunch which was very reasonably priced too."

Cons:

• "The cost of soft drinks. £6 for a flat coke out of a bottle and £3.00 for a lime and soda is disgusting."
• "Not cheap, you're looking at £25 - £30 per head. You're paying for the show as well as the food though."
• "I was very disgruntled at paying £6 for a pint of coke that came out of a bottle and was flat!"
• "It is way too expensive for what it is and how much you get."
• "Set menu was massively overpriced."
• "Food was ok but expected a lot more for the price, my main cost £35 and can't seem to understand why."
• "It's quite expensive for what you get."

Ambiance and Experience

Pros:

• "The theatre of the food production was good too."
• "Live cooking stations are awesome."
• "Very tasty food cooked right in front of you!"
• "A great, entertaining night out with brilliant food."
• "Great food, great atmosphere and lots of variety. The food is cooked fresh in front of you with lots of theatre."
• "Amazing experience and the decor is great."
• "Lovely atmosphere and very sociable to be sat next to strangers."

Cons:

• "Also, who even has carpet in a restaurant!"
• "I think interior is a little tired and could do with a re vamp."
• "When moved we were put in a cold and dark corner with no ambiance or any customer service."
• "The lighting is very bright and stark and you kind of feel like your eating in the function room of your local pub."
• "They then kicked us all off the teppanyaki table saying they were busy."
• "Fun place to go, food is okay, you go for the experience... Was really cold when we went."
• "It felt more like a circus where you go to see the show by the chef cooking food in extravagant ways rather than enjoying the food."