Address: Unit K2, Stratford, London E15 1XE, United Kingdom
Phone: +442085559866
Rating: 3.4
based on 109 reviews.
Customer Service
Pros:
"One of the best Subway branches I have ever been. Service was first and friendly."
"The only outstanding thing I saw was that the staff was caring and compassionate to an elderly man who seemed to can't hear them well."
"Amazing guy working. Visited Thursday night. Really professional."
"Overall great customer service."
"The staff are polite, friendly, kind, honest, attentive, respectful, responsive."
"The sandwich was made just the way I like it, the staff was nice the guy who served me looked new but he did everything perfectly in my opinion."
"I'm giving the 3 stars purely to the one girl behind the counter, who served me today, she was so hard working and obviously trying to juggle several customers at once!"
Cons:
"The customer service lacked professionalism, basic manners and the staff looked like they had been forced to turn up to work and serve."
"Terrible customer service, made my sub the way they decided they wanted it and completely ignored what I was asking for."
"Staff were aggressive when challenged and the manager was no use also."
"The customer service is horrible."
"Really disorganized and staff seemed not to care, not one smile, apology or even basic communication."
"Staff with lack of customer skills and management even worse."
"Very bad customer service, it's like they don't want to be there."
Cleanliness
Pros:
"The store was small, clean, tidy, modern, bright and vibrant."
Cons:
"It's always filthy, there will be free tables but they, and the floor, will be covered with rubbish."
"The store was dirty and there were two flies buzzing around the prep area."
"The restaurant was very dirty you could see flies flying around the food or even on the food."
"Dirty smelly place, no ventilation and really rude staff."
"I have never seen an establishment this filthy."
"The worst Subway branch ever... this branch is very dirty flooring were dirty and tables were dirty."
"Its a filthy dump - food and wrappings on the floor, tables and chairs scattered everywhere."
Food Quality
Pros:
"One of the best Subway branches I have ever been. Service was first and friendly. Food was on spot. Nicely made and wrapped."
"The food was warm, meaty, okay, pleasant, edible, well portioned, reminded me of the American taste, smelled great but messy."
"The sandwich was made just the way I like it."
Cons:
"Portions of meat are half what you get in another subway."
"Sandwich was so dry."
"The food was cold and smelt."
"The vegetables were all wilted and the RED onions were BROWN, the meat looked like it was sweating."
"The portions were awfully small."
"Such an awful amount taste."
"Disgusting unhygienic. I bought my sub but didn’t eat it because it’s disgustingly unhygienic."
Location
Pros:
"Well located just opposite main Stratford Station and bus station, across the road, less than 1 minute walk from the tube station, inside of old shopping centre."