Burger King Reviews Summary

Food Quality

Pros:

• "Double Whopper to take away was one of the best burgers I have had for a long time. Juicy pattys, fresh crunch salad. Not at all soggy."
• "The food is amazing and i would recommend all my friends to come and visit burger king for good food."
• "The vegan royal is the best vegan burger you can eat, taste delicious and you don't need to make suffer any chickens looks like a real breaded fillet without no animals products in it ....superb"
• "The food was tasty and well prepared."
• "Food always tastes good."
• "They have the most lovely staff who are kind and make great chips and burgers."
• "Very good burger tasty whopper meal with cheese our service person was Neaz and Hussain both was so helpful."

Cons:

• "Just don't name a burger vegan if you don't follow the standard procedure to make a burger actually vegan."
• "I received a minuscule burger with a slice of cold congealed bacon and synthetic cheese."
• "They served a horrible ice cream with a really bad smell and taste, it might be expired."
• "The food was also cold and was stale like it was cooked yesterday."
• "One of the fish burgers had a large piece of lettuce that was grayish."
• "2 Bacon double cheeseburgers nearly £5 each, and they were both stone cold."
• "The fries and onion rings were HORRENDOUS."

Service

Pros:

• "The food arrived at the correct time and was still hot."
• "Wonderful sitting area always excellent service and staff are very dedicated to work food fresh never face any issue one of the best fast food restaurant ever I have seen."
• "Management is so helpful the duty manager was helpful with people didn't know how to use the self service he was helping people even they were very busy but he was polite with customers very good person thanks Yaqob really appreciate your help with the self service kiosk."
• "Staff are polite and nice and food is always ready on time which is good."
• "Fast and friendly service and customer service is excellent."
• "The manager and staff members are very friendly and they speed of service is too good."
• "Asked for it done again and they happily changed it."

Cons:

• "None of the staff here understand what customer service is which should be a basic skill in the line if work that they are doing."
• "The service was terrible. Waited for 7 mins to be served despite me being the only customer in the queue."
• "Service is really long for what it should be as a fast food restaurant."
• "Absolute useless staff, no one taking orders."
• "The managers were incredible rude and provided the WORST customer service."
• "Our food took 2 hours to arrive, and when we finally got it, everything was cold/inedible."
• "Very rude staff query up for long time 🕰️ when got front very rude staff won’t take my order saying cash only with no sign saying cash only."

Cleanliness & Facilities

Pros:

• "At Temple Mil Burger king, clean venue."
• "The restaurant was very clean."
• "It really clean, wheelchair accessible to first floor via lift."
• "Quick/fast services, didn’t wait too long/no waiting via self-checkout machine with own drink machine, near perfect."
• "Huge unadvertised upstairs seating area with best window-view of Stratford!"
• "This is the lovely Burger Joint on Roof East."
• "Readily accessible from Stratford station."

Cons:

• "If I could, I'd give this zero stars. The dirt that came off the table was disgusting and unacceptable."
• "Cleaniness is very weak. You can easily sit down into food or drink stains."
• "All the toilets were locked, and this always seems to be the case every time I walk past."
• "Toilets upstairs out of order, told to use toilet downstairs. Toilet downstairs out of order also."
• "They have toilets upstairs but they don’t let customers use."
• "Also there has been no toilet access for years."
• "Small reception by a busy door at Stratford old shopping centre; it looks grubby, dirty, the old 'grease spoon' image; this outlet needs a facelift!"

Accessibility & Location

Pros:

• "Please note this review refers to the takeaway only inside the shopping centre entrance opposite Stratford station entrance."
• "This branch is located at the Stratford Station entrance of the Stratford Center and is fairly small downstairs but has a pretty big eating area upstairs."
• "I go there when I am shopping in the mall and like to sit upstairs with a great view of Stratford terminal bus station and underground trains."
• "Great place to stop off after travelling distances, especially camping at the Peak District."
• "I do like sitting upstairs near the window which looks out at the bus station and tube stations which is interesting."

Cons:

• "The only thing that spoilt it for me is having to deal with the steps to get to the eating area as I have arthritis."
• "Dine in was closed. There is a seating area which was sealed shut but the bk app showed that dine in was open."
• "It was Sunday around 6pm ordered in self machine chosen eat in then person said to me I can’t seat because dine in is closed."
• "They have lift but they dont let you use it for buggies! Only for disabled use."
• "Bad customer service, the manager was rude to me over the phone."
• "Burger King is not a Muslim friendly place, where its competitor like KFC brought halal stores catering for its muslim customers burger King is still offering their usual foods to its diverse range of customers here in London."
• "Would have given 5 stars but last time I ordered a kids meal that was supposed to come with a toy for my son it came with no toy they ran out and also no toilet available."